Medical Receptionist

Health md urgent care; West Springfield (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare provider in West Springfield is seeking a reliable Medical Receptionist to join their urgent care team. The ideal candidate will have skills in managing patient flow, verifying insurance, and handling multi-line phone systems. Attention to detail, strong communication skills, and the ability to work in a fast-paced environment are essential. This role contributes positively to the clinical team and provides a welcoming atmosphere for patients.

Qualifications

• Prior medical receptionist or healthcare front desk experience preferred.
• Knowledge of insurance verification and basic billing procedures.
• Ability to work in a high-volume environment.

Responsibilities

• Greeting and checking in patients in a friendly manner.
• Verifying insurance eligibility and collecting co-payments.
• Scheduling appointments and managing patient flow.
• Entering and updating patient information accurately.

Skills

Strong communication skills

Customer service skills

Ability to multitask

Dependability

Tools

EMR systems

Basic computer applications

Job description

We are seeking a professional, reliable, and patient-focused Medical Receptionist to join our fast-paced urgent care team. The ideal candidate is organized, detail-oriented, and able to multitask efficiently while maintaining a welcoming and compassionate demeanor.

Responsibilities

• Greeting and checking in patients in a friendly and professional manner
• Verifying insurance eligibility and collecting co-payments
• Scheduling appointments and managing patient flow
• Answering multi-line phone systems and responding to inquiries
• Entering and updating patient information accurately in the EMR system
• Scanning, faxing, and managing medical documents
• Coordinating with clinical staff to ensure smooth daily operations
• Maintaining confidentiality in accordance with HIPAA guidelines

Qualifications

• Prior medical receptionist or healthcare front desk experience preferred
• Knowledge of insurance verification and basic billing procedures
• Strong communication and customer service skills
• Ability to work in a high-volume environment
• Proficiency with EMR systems and basic computer applications
• Dependable, punctual, and team-oriented

We are looking for someone who takes initiative, maintains professionalism under pressure, and contributes positively to a team-based clinical environment.