Medical Receptionist

Revel Staffing; Fort Myers (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Revel Staffing is seeking a Medical Receptionist for a busy Fort Myers healthcare clinic. You will support front desk operations, patient registration, and insurance verification in a fast-paced medical office.

Key duties include greeting patients, checking in/out, collecting docs, verifying insurance, handling payments, and answering phones. Must uphold HIPAA standards with a professional demeanor and strong customer service.

Qualifications

• High school diploma or GED required.
• Active HIPAA compliance credential / training required.
• Basic computer skills, including Microsoft Office or similar programs.
• Strong attention to detail and accuracy.
• Positive customer service and a patient-focused attitude.
• Professional appearance and demeanor.
• Clear and articulate phone communication skills.
• Ability to stay organized while managing multiple tasks.
• Respect and privacy of patient information.

Responsibilities

• Greet patients with a friendly, professional first impression.
• Check patients in and out accurately and efficiently.
• Provide registration forms and collect documentation.
• Obtain and scan insurance cards, identification, and other documents.
• Register new patients and update existing records.
• Verify insurance information accurately and timely.
• Collect patient payments, copays, balances and other fees.
• Process payments by cash, check or credit card.
• Assist with billing questions and basic account inquiries.
• Maintain patient flow and communicate wait times or updates.
• Answer phones with a clear, professional, courteous manner.
• Respond promptly to patient needs and provide excellent service.
• Assist patients with follow-up appointments and documents.
• Balance daily charges against system reports.
• Complete opening/closing procedures and reports.
• Follow cash control procedures and protect assets.
• Maintain confidential patient records.
• Support front office operations and other duties as assigned.
• Adhere to clinic policies, HIPAA and privacy standards.

Skills

Customer service

Attention to detail

Phone communication

Professional appearance

Organizational skills

Basic computer skills

Education

High school diploma or GED

Tools

Microsoft Office

EMR systems

Job description

A busy healthcare clinic is seeking a professional and detail-oriented Medical Receptionist to support front desk operations, patient registration, insurance verification, payment collection, and overall patient flow. This role is ideal for someone with strong customer service skills, basic computer proficiency, and the ability to work in a fast-paced medical office environment.

Key Responsibilities

• Greet patients and provide a friendly, professional first impression
  
• Check patients in and out accurately and efficiently
  
• Provide registration forms and collect required patient documentation
  
• Obtain and scan copies of insurance cards, identification, and other required documents
  
• Register new patients and update existing patient records
  
• Verify insurance information accurately and in a timely manner
  
• Collect patient payments, copays, balances, and other required fees
  
• Process cash, check, and credit card payments
  
• Assist with billing questions, payment issues, and basic account inquiries
  
• Maintain patient flow and communicate wait times or updates as needed
  
• Answer phones with a clear, professional, and courteous manner
  
• Respond promptly to patient needs and provide excellent customer service
  
• Assist patients with follow-up appointments and medical documentation requests
  
• Balance daily patient charges against system reports
  
• Complete opening and closing procedures, including preparing paperwork and submitting required reports
  
• Follow cash control procedures and help secure financial assets
  
• Maintain complete, accurate, and confidential patient records
  
• Support front office operations and perform other administrative duties as assigned
  
• Follow clinic policies, HIPAA requirements, and patient privacy standards
  

Required Qualifications

• High school diploma or GED required
  
• Active HIPAA compliance credential / training required
  
• Basic computer skills, including familiarity with Microsoft Office or similar programs
  
• Strong attention to detail and accuracy
  
• Positive customer service skills and a patient-focused attitude
  
• Professional appearance and demeanor
  
• Clear and articulate phone communication skills
  
• Ability to stay organized while managing multiple tasks
  
• Ability to handle confidential patient and billing information with discretion
  

Preferred Qualifications

• Previous medical receptionist, medical front desk, patient registration, or medical clerical experience
  
• Experience verifying insurance and collecting patient payments
  
• Familiarity with electronic medical records, scheduling systems, or practice management software
  
• Experience working in urgent care, primary care, occupational medicine, or a walk-in clinic setting
  
• Basic understanding of medical office workflows, patient records, and billing processes