Medical Reception Supervisor - Plastic & Reconstructive Surgery Arbor Park

Trinity Health MI; Ypsilanti (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Supportive team culture

Meaningful patient care

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a Medical Reception Supervisor to oversee the Medical Records and Medical Reception staff and related office areas in partnership with the Practice Manager. The role focuses on efficient patient flow, customer satisfaction, staff engagement, and achievement of operational goals.

The position requires a minimum of 3 years in a medical office with reception duties and prior supervisory experience is preferred.

Qualifications

• High School diploma or equivalent; coursework in management and supervision.
• Associate’s or Bachelor’s degree in Management or Healthcare Administration preferred.

Responsibilities

• Supervise day-to-day operations of assigned areas to ensure efficient, patient-focused workflows and customer service.
• Coordinate scheduling for medical records and medical reception staff; manage Time & Attendance.Fills in as medical receptionist when needed.
• Communicate with office leadership, providers, and staff on operational issues; assist in developing clinical protocols for compliance.
• Oversee clerical audits and assist in budgeting for the office.

Education

High School diploma or equivalent with coursework in management and supervision

Associate’s or Bachelor’s degree in Management or Healthcare Administration

Job description

Trinity Health IHA Medical Group is looking for a

Employment Type

Full time

Description

Trinity Health IHA Medical Group is looking for a Medical Reception Supervisor to join our team. Responsible for overseeing the Medical Records and Medical Reception staff and other specified areas of the office in collaboration with office leadership and the Practice Manager. This includes accountability for efficient patient/workflow, customer satisfaction, staff satisfaction, productivity and achievement of operational goals as defined by practice leadership.

What You’ll Do

• Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations.
• Ensures efficient and effective scheduling for the medical records and medical reception staff and maintains Time & Attendance program; coordinating timekeeping and time-off requests. Fills in as medical receptionist when needed.
• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develop clinical protocols as needed to ensure compliance with federal regulations.
• Manages clerical audits, internal and external, for the office.
• Assists in the development and oversight of the office budget.

General Requirements

• EDUCATION: High School graduate or equivalent with applicable college coursework or seminars in management and supervision. Prefer Associate’s or Bachelor’s degree in relevant field (Management, Healthcare Administration, etc.)
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: Minimum of 3 years’ experience working in a medical office, with reception or cross-trained medical assisting duties required. Prior supervisory experience strongly preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you’re passionate about helping others and providing exceptional customer service, we’d love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.