Medical Reception Supervisor - Primary Care Arbor Park

Saint Alphonsus Health System; Michigan; On-site; USD 42,000 - 64,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Medical Reception Supervisor to oversee the Medical Records and Medical Reception staff and collaborate with office leadership and the Practice Manager to ensure efficient patient flow and high levels of customer satisfaction.

You will supervise day-to-day operations, manage scheduling, and support budget oversight while maintaining compliance and delivering compassionate service in a Southeast Michigan setting.

Qualifications

• High School graduate or equivalent with coursework in management/supervision.
• Prefer Associate's or Bachelor's degree in Management or Healthcare Administration.
• Minimum 3 years' experience in a medical office; supervisory experience preferred.

Responsibilities

• Oversees day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures.
• Ensures efficient scheduling for medical records and medical reception staff and coordinates timekeeping; fills in as medical receptionist when needed.
• communicates with office leadership, providers, triage and staff regarding day-to-day operations and develops clinical protocols to ensure regulatory compliance.
• Manages clerical audits, internal and external, for the office.
• Assists in development and oversight of the office budget.

Skills

Customer service

Team leadership

Time management

Education

High School diploma or equivalent

Associate's or Bachelor's in Management/Healthcare Administration

Job description

Medical Reception Supervisor

Trinity Health IHA Medical Group is looking for a Medical Reception Supervisor to join our team. Responsible for overseeing the Medical Records and Medical Reception staff and other specified areas of the office in collaboration with office leadership and the Practice Manager. This includes accountability for efficient patient/workflow, customer satisfaction, staff satisfaction, productivity and achievement of operational goals as defined by practice leadership.

What You'll Do:

• Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations.
• Ensures efficient and effective scheduling for the medical records and medical reception staff and maintains Time & Attendance program; coordinating timekeeping and time-off requests. Fills in as medical receptionist when needed.
• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develop clinical protocols as needed to ensure compliance with federal regulations.
• Manages clerical audits, internal and external, for the office.
• Assists in the development and oversight of the office budget.

General Requirements:

• EDUCATION: High School graduate or equivalent with applicable college coursework or seminars in management and supervision. Prefer Associate's or Bachelor's degree in relevant field (Management, Healthcare Administration, etc.)
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: Minimum of 3 years' experience working in a medical office, with reception or cross-trained medical assisting duties required. Prior supervisory experience strongly preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.