Medical Reception Call Center 2

Allied Digestive Health; Englishtown (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401K

Commuter Benefits

Time-Off Benefits

EAP

Job summary

Advanced Gastroenterology in Englishtown, NJ is seeking a Full Time Medical Receptionist for Call Center 2. You will handle high volumes of calls, schedule appointments, and provide accurate information on services and policies.

HIPAA confidentiality and professional communication are essential. Responsibilities include using EHRs, documenting interactions, and coordinating with clinical staff to resolve issues.

Qualifications

• High school diploma or equivalent.
• Experience in medical reception or call center preferred.
• Proficiency with computers and scheduling software.
• Strong communication skills, verbal and written.
• Ability to handle confidential patient information per HIPAA.

Responsibilities

• Answer and manage a high volume of incoming calls professionally.
• Schedule, reschedule, and confirm patient appointments using EHRs or scheduling software.
• Provide patients with clear information about medical services, policies, and insurance procedures.
• Document patient interactions and update records while maintaining HIPAA confidentiality.
• Collaborate with staff to resolve inquiries and coordinate referrals as needed.

Skills

Strong communication

HIPAA compliance

Confidentiality

Education

High school diploma or equivalent

Tools

EHR systems (Epic/Cerner)

Scheduling software

Computer systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Reception Call Center 2

ADV-Practice Administration Full Time Englishtown, NJ, US 1 Attachments

2 days ago Requisition ID: 3898

Salary Range: $20.00 To $22.00 Hourly

We are excited to announce that we are looking for aFull Time, Medical Receptionist Call Center 2 at Advanced GastroenterologyinEnglishtown, NJ

About the Role:

The Medical Reception Call Center 2 position plays a critical role in ensuring seamless communication between patients and healthcare providers within the health care and social assistance industry. This role is responsible for managing high volumes of inbound and outbound calls, scheduling appointments, and providing accurate information regarding medical services and policies. The successful candidate will act as the first point of contact for patients, demonstrating professionalism, empathy, and efficiency to enhance patient satisfaction and support clinical operations. This position requires the ability to handle sensitive patient information with confidentiality and comply with healthcare regulations such as HIPAA. Ultimately, the role contributes to the smooth operation of medical facilities by facilitating effective communication and administrative support in a fast-paced call center environment.

Responsibilities:

• Answer and manage a high volume of incoming calls from patients and healthcare providers with professionalism and courtesy.
• Schedule, reschedule, and confirm patient appointments accurately using electronic health record (EHR) systems or scheduling software.
• Provide patients with clear and accurate information about medical services, office policies, and insurance procedures.
• Document patient interactions and update records promptly while maintaining strict confidentiality and compliance with HIPAA regulations.
• Collaborate with clinical and administrative staff to resolve patient inquiries, coordinate referrals, and elevate urgent issues as needed.

Skills:

In this role, strong communication skills are essential for effectively interacting with patients and healthcare providers, ensuring clarity and empathy in every conversation. Organizational skills are used daily to manage appointment schedules and maintain accurate patient records, which helps prevent errors and delays. Proficiency with technology, including EHR systems and call center software, enables efficient handling of patient data and streamlines workflow. Problem-solving skills are applied when addressing patient concerns or coordinating with clinical staff to resolve scheduling conflicts or urgent requests. Additionally, knowledge of healthcare regulations and confidentiality requirements ensures that all patient information is handled securely and ethically throughout daily operations.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical reception or call center environment, preferably within healthcare.
• Proficiency with computer systems and scheduling software.
• Strong communication skills, both verbal and written.
• Ability to handle confidential patient information in compliance with HIPAA.

Preferred Qualifications:

• Certification in medical office administration or related field.
• Experience with electronic health record (EHR) systems such as Epic or Cerner.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
• Knowledge of medical terminology and insurance verification processes.
• Customer service training or certification.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.

We are excited to announce that we are looking for aFull Time, Medical Receptionist Call Center 2 at Advanced GastroenterologyinEnglishtown, NJ

About the Role:

The Medical Reception Call Center 2 position plays a critical role in ensuring seamless communication between patients and healthcare providers within the health care and social assistance industry. This role is responsible for managing high volumes of inbound and outbound calls, scheduling appointments, and providing accurate information regarding medical services and policies. The successful candidate will act as the first point of contact for patients, demonstrating professionalism, empathy, and efficiency to enhance patient satisfaction and support clinical operations. This position requires the ability to handle sensitive patient information with confidentiality and comply with healthcare regulations such as HIPAA. Ultimately, the role contributes to the smooth operation of medical facilities by facilitating effective communication and administrative support in a fast-paced call center environment.

Responsibilities:

• Answer and manage a high volume of incoming calls from patients and healthcare providers with professionalism and courtesy.
• Schedule, reschedule, and confirm patient appointments accurately using electronic health record (EHR) systems or scheduling software.
• Provide patients with clear and accurate information about medical services, office policies, and insurance procedures.
• Document patient interactions and update records promptly while maintaining strict confidentiality and compliance with HIPAA regulations.
• Collaborate with clinical and administrative staff to resolve patient inquiries, coordinate referrals, and elevate urgent issues as needed.

Skills:

In this role, strong communication skills are essential for effectively interacting with patients and healthcare providers, ensuring clarity and empathy in every conversation. Organizational skills are used daily to manage appointment schedules and maintain accurate patient records, which helps prevent errors and delays. Proficiency with technology, including EHR systems and call center software, enables efficient handling of patient data and streamlines workflow. Problem-solving skills are applied when addressing patient concerns or coordinating with clinical staff to resolve scheduling conflicts or urgent requests. Additionally, knowledge of healthcare regulations and confidentiality requirements ensures that all patient information is handled securely and ethically throughout daily operations.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical reception or call center environment, preferably within healthcare.
• Proficiency with computer systems and scheduling software.
• Strong communication skills, both verbal and written.
• Ability to handle confidential patient information in compliance with HIPAA.

Preferred Qualifications:

• Certification in medical office administration or related field.
• Experience with electronic health record (EHR) systems such as Epic or Cerner.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
• Knowledge of medical terminology and insurance verification processes.
• Customer service training or certification.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.

Monday-Thursday 9:00am-5:00pm & Friday: 99:00am-3:00pm

Attachments (1)

AHMSO Job Description Medical Receptionist Call Center 2.docx