Korean-Speaking Call Center Representative

Orthopedic Associates of; Englewood Cliffs (NJ); Presencial; USD 28 000 - 34 000; Tempo integral

Resumo da oferta

Englewood Orthopedic Associates is seeking a Korean-speaking Call Center Representative for our Englewood Cliffs location. The role focuses on handling a heavy flow of patient calls, assisting with scheduling and general inquiries, and documenting interactions accurately.

The ideal candidate has medical customer service or call center experience, strong data entry skills, and excellent communication in Korean and English.

Qualificações

• Medical customer service or call center experience required
• Familiarity with medical terminology is a plus
• Excellent verbal and written communication skills
• Strong data entry and multitasking abilities

Responsabilidades

• Answer incoming high-volume patient calls and assist with scheduling and inquiries
• Respond to questions and resolve issues in a professional and timely manner
• Perform accurate data entry
• Communicate with patients, colleagues, and departments to ensure smooth operations
• Schedule patient appointments and discuss responsibilities such as co-pays

Conhecimentos

Bilingual proficiency

Data entry

Communication skills

Medical terminology

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Korean-Speaking Call Center Representative

Practice Management Full-Time - PTO Accrual Englewood Cliffs, NJ, US

2 days ago Requisition ID: 1058

Salary Range: $20.00 To $25.00 Hourly

ENGLEWOOD ORTHOPEDIC ASSOCIATES

JOB DESCRIPTION

Department: Call Center

Title: Korean-Speaking Call Center Representative

Location: Englewood Cliffs

Reports to: Team Lead

Duties and Responsibilities:

• Answer incoming heavy volume of calls from patients and provide assistance with scheduling or general inquiries
• Respond to customer inquiries and resolve any issues or concerns in a professional and timely manner
• Perform data entry tasks accurately and efficiently
• Communicate effectively with patients, colleagues, and other departments to ensure smooth operations
• Schedule patient appointments as appropriate.
• Discuss patient responsibility upon appointment arrival; co-pays, deductibles, etc.
• Respond to questions from patients and other third-party individuals (e.g. attorneys, case managers, etc.).
• Confirm new patient and IME appointments twenty-four (24) hours before scheduled appointment.
• Document all add-on requests.
• Prepare documentation as requested by a physician, including, but not limited to:
• Third party forms (e.g. disability, FMLA, return to school, etc.)
• IME reports and other correspondence.
• Direct patients, as appropriate.
• Maintain physician office schedules and time off schedules, notifying appropriate parties (administration, clinical, etc) of all changes in the physician schedule.
• Process incoming mail for assigned physician(s).
• Advise requesting attorneys of cost for narrative reports and other special services:
• Bill the fees for these special services
• Track payment and completion of special reports.
• Follow all written protocols and procedures of the practice.
• Demonstrate courtesy and helpfulness toward patients and their families.
• Clear all messages before end of work day.
• Maintain knowledge of company policies, procedures, and products/services
• Handle customer complaints or escalations with empathy and professionalism
• Team player is a key for this role.

Job Qualifications, Education and Experience:

• Work as a team member within the patient services department and all other departments.
• Must be able to recognize and respond appropriately to urgent/emergent situations.
• Establish and maintain effective working relationships.
• Effectively cope with typical job stress.
• Document work processes as required.
• Other duties as assigned.
• Bilingual proficiency is highly desired
• Previous experience in medical customer service or call center environment required
• Knowledge of medical office procedures, medical insurances, and medical terminology is an asset
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong data entry skills with attention to detail