Medical Reception Call Center 2

Allied Digestive Health; Toms River (NJ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Commuter benefits

Employee assistance program (EAP)

Paid time off

Job summary

Gastroenterology of Ocean County in Tom's River, NJ is seeking a Full Time Medical Reception Call Center 2 to be the first contact for patients, handling high call volumes and scheduling appointments in HIPAA-compliant systems.

The role requires professionalism, empathy, and accuracy while using EHR systems and scheduling software. Ideal candidates hold a high school diploma, healthcare call center experience, and strong communication skills.

Qualifications

• High school diploma or equivalent.
• Experience in medical reception or call center.
• Proficiency with computer systems and scheduling software.
• Strong verbal and written communication skills.
• Ability to handle confidential patient information per HIPAA.

Responsibilities

• Answer and manage a high volume of calls with professionalism.
• Schedule, reschedule, and confirm patient appointments in EHR scheduling software.
• Provide clear information about services, policies, and insurance procedures.
• Document patient interactions and maintain confidentiality in HIPAA-compliant manner.
• Collaborate with staff to resolve inquiries and coordinate referrals.

Skills

Communication skills

Empathy

Organizational skills

Discretion & confidentiality

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Job description

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Medical Reception Call Center 2

Full Time Toms River, NJ, US

2 days ago Requisition ID: 3896

Salary Range: $19.00 To $21.00 Hourly

We are excited to announce that we are looking for a Full Time, Medical Receptionist Call Center 2 at Gastroenterology of Ocean County in Tom's River, NJ.

About the Role:

The Medical Reception Call Center 2 position plays a critical role in ensuring seamless communication between patients and healthcare providers within the health care and social assistance industry. This role is responsible for managing high volumes of inbound and outbound calls, scheduling appointments, and providing accurate information regarding medical services and policies. The successful candidate will act as the first point of contact for patients, demonstrating professionalism, empathy, and efficiency to enhance patient satisfaction and support clinical operations. This position requires the ability to handle sensitive patient information with confidentiality and comply with healthcare regulations such as HIPAA. Ultimately, the role contributes to the smooth operation of medical facilities by facilitating effective communication and administrative support in a fast-paced call center environment.

Responsibilities:

• Answer and manage a high volume of incoming calls from patients and healthcare providers with professionalism and courtesy.
• Schedule, reschedule, and confirm patient appointments accurately using electronic health record (EHR) systems or scheduling software.
• Provide patients with clear and accurate information about medical services, office policies, and insurance procedures.
• Document patient interactions and update records promptly while maintaining strict confidentiality and compliance with HIPAA regulations.
• Collaborate with clinical and administrative staff to resolve patient inquiries, coordinate referrals, and elevate urgent issues as needed.

Skills:

In this role, strong communication skills are essential for effectively interacting with patients and healthcare providers, ensuring clarity and empathy in every conversation. Organizational skills are used daily to manage appointment schedules and maintain accurate patient records, which helps prevent errors and delays. Proficiency with technology, including EHR systems and call center software, enables efficient handling of patient data and streamlines workflow. Problem-solving skills are applied when addressing patient concerns or coordinating with clinical staff to resolve scheduling conflicts or urgent requests. Additionally, knowledge of healthcare regulations and confidentiality requirements ensures that all patient information is handled securely and ethically throughout daily operations.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical reception or call center environment, preferably within healthcare.
• Proficiency with computer systems and scheduling software.
• Strong communication skills, both verbal and written.
• Ability to handle confidential patient information in compliance with HIPAA.

Preferred Qualifications:

• Certification in medical office administration or related field.
• Experience with electronic health record (EHR) systems such as Epic or Cerner.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
• Knowledge of medical terminology and insurance verification processes.
• Customer service training or certification.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.