Medical Receptionist II

St. Joseph's Health; Village of Liverpool (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

St. Joseph's Health in New York is seeking a Medical Receptionist to support office operations and ensure a smooth patient experience. You will handle scheduling, pre-registration, check-in/out, and phone duties, collaborating with providers and management to maintain accurate records.

The role requires a high school diploma or equivalent, 1–2 years of experience, and strong communication skills. You will work in a fast-paced environment, manage multi-line phones, and use standard office

Qualifications

• High school diploma or equivalent required; secretarial training a plus.
• 1–2 years of experience preferred in a medical/healthcare setting.
• Strong communication and customer service skills essential.

Responsibilities

• Schedule appointments on provider schedules and assist with pre-registration.
• Check-in and check-out patients, handle phone calls, and confirm appointments.
• Review schedules, ensure accurate billing charges, and collect co-pays.
• Maintain confidentiality and provide professional, courteous service.

Skills

Communication skills

Customer service

Telephone handling

Office software knowledge

Interpersonal skills

Education

High school diploma or equivalent

Secretarial training a plus

Tools

PC terminals

Telephones

Copier & fax machine

E-mail system

Typewriter

Job description

Employment Type:Full timeShift:Description:

Position Summary:

• The Medical Receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.
• Responsibilities include but are not limited to:
• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre-registration
• Reviewing revenue reports to ensure charges are billed appropriately
• Collect co pay/balances due for each patient
• Checking in patients for appointments
• Checking out patients for appointments
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls

General Performance Criteria:

• Performs critical job functions that lead to a stream-lined and efficient patient experience
• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
• Meets performance measures in place for each job function and complete job functions by established review date
• Works collaboratively with staff and management

Communication:

• Maintains confidentiality related to patients, family and employees and information specific to service area.
• Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served.
• Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
• Uses appropriate diction and grammar in conversations.

Customer Service:

• Employs professional manners and tact in all dealings.
• Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
• Customer service orientated.
• Adheres to hospital confidentiality statement.

Service Specific Skills:

• Receives and distributes messages, packages and supplies to the appropriate person or place.
• Implements the day-to-day operations of specific service or environment.
• Maintains a safe and secure environment.

Equipment:

• Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine and typewriter.

Education, Training, Experience, Certification and Licensure:

• High school graduate or equivalent, business school or formal secretarial training a plus. One to two years’ experience preferred.
• Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Special Equipment, Skills, or Other Requirements:

• Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of service-related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service orientated.

Work Environment and Hazards:

• Office setting – exposure Class I or II; service specific.

Physical Demands:

• Light work – standing, walking, sitting, and lifting.

Work Contact Group:

• All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff.

Supervised By:

• Manager or Coordinator

• Pay Range: $19.00-$25.00
• Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base sal

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.