CALL CENTER AGENT (On-site position)

Southern Orthopaedic Surgeons, LLC; Biloxi (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Southern Orthopaedic Surgeons, LLC is seeking a Call Center Representative to join its patient-focused team in Biloxi, MS. Under supervision of Call Center Manager and Team Lead, you will handle inbound calls, triage inquiries, and route requests to clinical staff.

Responsibilities include entering patient data into the EHR, maintaining schedules, and providing courteous assistance to patients and caregivers.

Qualifications

• High School Diploma or equivalent.
• 1-2 years' experience in medical office administration highly preferred.
• Knowledge of medical terminology and health insurance industry practices preferred.
• Strong data entry skills and typing speed of 45 wpm.

Responsibilities

• Answers and triages inbound calls in a high volume call center.
• Assists patients and caregivers with inquiries and provides general assistance to other callers promptly.
• Receives and forwards patient requests to appropriate clinical staff in a timely manner.
• Enters patient information into the electronic health records (EHR) system.
• Recognizes and escalates complex issues to the Call Center Team Lead or Manager.
• Maintains up-to-date knowledge of physician schedules, clinic updates, and office protocols.

Skills

Customer service

Data entry

Typing speed 45 wpm

Education

High School Diploma or equivalent

1-2 years of medical office administration experience

Job description

Position Overview

Under the direction of the Call Center Manager and Team Lead, the Call Center Representatives work in our call center answering incoming calls and assisting patients or caregivers with various inquiries.

Responsibilities

• Answers and triages inbound calls in a high volume call center.
• Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
• Receives and forwards patient requests to appropriate clinical staff in a timely manner.
• Enters patient information into the electronic health records (EHR) system.
• Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
• Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
• Performs other duties as assigned.

Education

• High School Diploma or equivalent.
• 1 – 2 years' experience in medical office administration highly preferred.

Other Requirements

• Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
• Must demonstrate ability to analyze data and resolve complex problems.
• Must have the ability to work independently while managing time and workload appropriately.
• Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures preferred.
• Experience with medical scheduling/billing systems preferred.
• Exceptional customer service, interpersonal skills, and communication skills.
• Proficiency of electronic records systems preferred. Must have strong data entry skills and demonstrated typing speed of 45 wpm.
• High School Diploma or equivalent.
• 1 – 2 years' experience in medical office administration highly preferred.

Job Type

Full Time

Qualifications

Behaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Loyal

Shows firm and constant support to a cause

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Peer Recognition

Inspired to perform well by the praise of coworkers

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Self-Starter

Inspired to perform without outside help

Education

High School or better.

Experience

1-2 years: experience in medical office administration highly preferred.

Equal Opportunity Employer
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