Call Center Representative

Allied Digestive Health; Brick Township, Neptune (NJ, WI); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Voluntary Benefits

Time-Off Benefits

EAP

401K

Commuter Benefits

Job summary

Atlantic Coast Gastroenterology in Brick, NJ is seeking a Full-Time Call Center Representative to serve as the primary link between patients, healthcare providers, and administrative teams. You will handle inquiries, schedule appointments, and protect patient privacy while maintaining high service levels.

The role requires strong communication, familiarity with HIPAA, and ability to work in a fast-paced environment to ensure accurate documentation and timely follow-up.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or call center, preferably healthcare.
• Basic knowledge of healthcare terminology and patient privacy regulations (HIPAA).
• Strong verbal communication and ability to handle sensitive information confidentially.
• Proficiency with computer systems and call center software.

Responsibilities

• Answer incoming calls from patients and healthcare clients promptly and courteously.
• Provide information on services, scheduling, and billing inquiries.
• Document and update patient records and call logs per privacy regulations.
• Identify and escalate complex issues to appropriate healthcare professionals or supervisors.
• Coordinate follow-up calls and reminders to improve patient adherence to care plans.

Skills

Healthcare terminology

HIPAA privacy

Bilingual in Spanish

Excellent communication

Education

Associate degree+ in healthcare administration or related field

Tools

Call center software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Representative

Full Time Brick, NJ, US

3 days ago Requisition ID: 3809

Salary Range: $18.00 To $19.00 Hourly

We are excited to announce that we are looking for aFull-Time, Call Center RepresentativeatAtlantic Coast Gastroenterology inBrick, Jackson and Neptune, NJ.

About the Role:

As a Call Center Representative within the Health Care and Social Assistance industry, you will serve as a vital communication link between patients, healthcare providers, and administrative teams. Your primary goal is to provide exceptional customer service by addressing inquiries, scheduling appointments, and resolving concerns efficiently and empathetically. You will handle sensitive health information with confidentiality and professionalism, ensuring compliance with healthcare regulations. This role requires the ability to manage high call volumes while maintaining accuracy and a positive demeanor. Ultimately, your efforts will contribute to enhancing patient satisfaction and supporting the smooth operation of healthcare services.

Responsibilities:

• Answer incoming calls from patients and healthcare clients promptly and courteously.
• Provide accurate information regarding healthcare services, appointment scheduling, and billing inquiries.
• Document and update patient records and call logs in compliance with privacy regulations.
• Identify and elevate complex issues to appropriate healthcare professionals or supervisors.
• Assist in coordinating follow-up calls and reminders to ensure patient adherence to care plans.

Skills:

The required skills enable the representative to communicate clearly and compassionately with patients, ensuring their questions and concerns are addressed effectively. Proficiency in call center software and computer systems allows for accurate documentation and efficient call handling. Knowledge of healthcare terminology and privacy regulations ensures compliance and builds patient trust. Preferred skills such as bilingualism and experience with EHR systems enhance the ability to serve diverse patient populations and streamline administrative tasks. Together, these skills support a high standard of service delivery and contribute to the overall success of healthcare operations.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service or call center role, preferably within healthcare.
• Basic knowledge of healthcare terminology and patient privacy regulations (e.g., HIPAA).
• Strong verbal communication skills and the ability to handle sensitive information confidentially.
• Proficiency with computer systems and call center software.

Preferred Qualifications:

• Associate degree or higher in healthcare administration, social work, or related field.
• Experience with electronic health record (EHR) systems.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the U.S.
• Certification in customer service or healthcare support.
• Demonstrated ability to manage stressful situations with empathy and professionalism.

We offer competitive base salary, generous benefits, including

• Medical
• Dental
• Vision
• Life Insurance
• Voluntary
• Time-Off Benefits
• EAP
• 401K
• Commuter Benefits