Medical Receptionist Call Center 1

Allied Digestive Health; Red Bank (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

Voluntary benefits

Time-off benefits

EAP (Employee Assistance Program)

401K

Job summary

Allied Digestive Health in Red Bank, NJ is seeking a Full Time Medical Receptionist Call Center 1 to join the Red Bank Gastroenterology team. The role manages high volumes of calls, schedules appointments in the EHR, and informs patients about clinic hours and services.

You will verify insurance, protect patient privacy, and support billing processes. The position requires a high school diploma, healthcare customer service experience, knowledge of medical terminology, and proficiency with

Qualifications

• High school diploma or equivalent.
• Customer service or call center experience in healthcare.
• Knowledge of medical terminology and healthcare procedures.
• Proficiency with EHR and scheduling software.
• Strong communication and interpersonal skills with diverse patients.
• Certification as Medical Receptionist or Medical Administrative Assistant.
• Bilingual abilities, especially Spanish, preferred.
• Experience with HIPAA regulations and patient privacy.

Responsibilities

• Answer and manage a high volume of inbound calls.
• Schedule, reschedule, and confirm patient appointments using EHR and call center software.
• Provide patients with appointment prep, clinic hours, and services offered.
• Verify patient information and insurance details for proper documentation and billing.
• Maintain confidentiality of patient records per HIPAA and healthcare regulations.
• Assist with data entry, updating records, and coordinating with medical staff.
• Handle inquiries and complaints with empathy and escalate when needed.

Skills

Strong communication

Bilingual abilities (Spanish preferred

HIPAA compliance awareness

Interpersonal skills

Customer service excellence

Knowledge of medical terminology

Education

High school diploma or equivalent

Healthcare customer service experience (preferred)

Tools

EHR systems

Scheduling software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Receptionist Call Center 1

Full Time Red Bank, NJ, US

2 days ago Requisition ID: 3807

Salary Range: $20.00 To $22.00 Hourly

We are excited to announce that we are looking for a Full Time, Medical Receptionist Call Center 1 at Red Bank Gastroenterology in Red Bank, NJ.

About the Role:

The Medical Receptionist Call Center 1 plays a critical role in ensuring smooth communication between patients and healthcare providers within a busy call center environment. This position is responsible for managing inbound calls, scheduling appointments, and providing accurate information regarding medical services and policies. The role requires maintaining patient confidentiality and adhering to healthcare regulations while delivering exceptional customer service. The Medical Receptionist acts as the first point of contact for patients, helping to create a positive experience and facilitating efficient healthcare delivery. Ultimately, this position supports the operational effectiveness of healthcare facilities by coordinating patient interactions and administrative tasks with professionalism and accuracy.

Responsibilities:

• Answer and manage a high volume of inbound calls from patients and healthcare providers in a courteous and professional manner.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems and call center software.
• Provide patients with accurate information regarding appointment preparation, clinic hours, and healthcare services offered.
• Verify patient information and insurance details to ensure proper documentation and billing processes.
• Maintain strict confidentiality of patient records and comply with HIPAA and other healthcare regulations.
• Assist with administrative tasks such as data entry, updating patient records, and coordinating with medical staff as needed.
• Handle patient inquiries, concerns, and complaints with empathy and elevate issues to appropriate personnel when necessary.

Skills:

The required skills enable the Medical Receptionist to efficiently manage patient interactions and administrative duties, ensuring accurate scheduling and information dissemination. Strong communication skills are essential for handling diverse patient inquiries and providing clear, empathetic responses. Proficiency with EHR and call center software allows for seamless appointment management and record keeping. Knowledge of medical terminology supports accurate understanding and communication of healthcare information. Preferred skills such as bilingualism and familiarity with HIPAA regulations enhance the ability to serve a broader patient base while maintaining compliance with legal standards.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or call center role, preferably within a healthcare setting.
• Basic knowledge of medical terminology and healthcare procedures.
• Proficiency in using computer systems, including electronic health records (EHR) and scheduling software.
• Strong communication skills with the ability to interact effectively with diverse patient populations.

Preferred Qualifications:

• Certification as a Medical Receptionist or Medical Administrative Assistant.
• Experience working in a healthcare call center environment.
• Familiarity with HIPAA regulations and patient privacy standards.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
• Advanced proficiency with Microsoft Office Suite and call center technology.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.