Medical QA & Case Coordination Specialist

ExamWorks; Dallas (TX); On-site; USD 45,000 - 68,000; Full time

Job summary

ExamWorks is seeking a Case Coordinator to ensure medical reports meet high standards of accuracy, integrity and regulatory compliance. You will perform quality assurance reviews, support evidence-based rationales, verify client instructions and ensure proper citations.

This role supports the Quality Assurance Department, coordinates with peer reviewers, and helps resolve customer complaints while maintaining confidentiality in a fast-paced environment.

Qualifications

• Strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values.
• Excellent typing speed and accuracy.
• Proficient in MS Word/Outlook/Excel; internet research skills.
• Excellent written and spoken English; grammar and style.
• Ability to follow complex instructions and maintain confidentiality.
• Demonstrates reliability, attention to detail and quality focus.
• Ability to work independently and manage changing priorities.

Responsibilities

• Performs quality assurance review of reports, correspondences, addendums or supplemental reviews.
• Ensures evidence-based rationales accompany recommendations and determinations.
• Verifies client instructions are followed and questions addressed with citations.
• Ensures content, format and appearance meet standards and client specs.
• Confirms appropriate board specialty review and accurate documentation.
• Verifies peer reviewer attestation and absence of conflicts of interest.
• Assists in resolving customer complaints and QA issues; supports management.
• Ensures ERISA and state mandates are complied with at all times.

Skills

Medical terminology

Anatomy & physiology

Medications & labs values

Strong English usage

Typing 40 WPM

Attention to detail

Confidentiality

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Internet

Job description

ExamWorks is seeking a Case Coordinator to ensure medical reports meet high standards of accuracy, integrity and regulatory compliance. You will perform quality assurance reviews, support evidence-based rationales, verify client instructions and ensure proper citations.

This role supports the Quality Assurance Department, coordinates with peer reviewers, and helps resolve customer complaints while maintaining confidentiality in a fast-paced environment.