Medical Client Services Coordinator

ExamWorks; Rockford (IL); On-site; USD 36,000 - 54,000; Full time

Job summary

ExamWorks is seeking a Client Coordinator to service inquiries from clients, physicians, nurses or their representatives. The role involves data preparation, data entry, data tracking, documentation and filing with a strong focus on quality customer service and regulatory compliance.

The position requires a high school diploma or equivalent, at least one year of clerical experience, and familiarity with Word, Outlook, Excel and internet resources.

Qualifications

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Proficient with Microsoft Word, Outlook, Excel, and internet resources.
• Must adhere to HIPAA regulations and compliance standards.
• Qualified typist with 40 WPM minimum.

Responsibilities

• Handle and respond promptly to inquiries from clients and/or representatives.
• Enter client or claimant information and retrieve data using systems.
• Maintain daily contact with QA regarding workflow and status.
• File and archive open and closed cases.
• Verify client information is current and documented in the system.
• Work independently and with the team to ensure timely case handling.
• Perform clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolving customer complaints and quality issues.
• Ensure compliance with all safety and legal regulations.

Skills

Exceptional communication

Confidentiality

Attention to detail

Time management

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Internet

Job description

ExamWorks is seeking a Client Coordinator to service inquiries from clients, physicians, nurses or their representatives. The role involves data preparation, data entry, data tracking, documentation and filing with a strong focus on quality customer service and regulatory compliance.

The position requires a high school diploma or equivalent, at least one year of clerical experience, and familiarity with Word, Outlook, Excel and internet resources.