Medical Practice Office Operations Lead

Hartford HealthCare; Vernon (CT); Presencial; USD 60.000 - 75.000; Tempo integral

Resumo da vaga

Hartford HealthCare is seeking an Office Coordinator to supervise administrative and clinical staff, manage scheduling, workflow, and patient flow across our Vernon practice. You will serve as a resource on office operations, billing/coding considerations, and EMR use, ensuring courteous, compliant service.

The role supports staff by coordinating attendance, HIPAA compliance, and budgeting with the Office/Practice Manager, while maintaining accurate patient information and coordinating urgent

Qualificações

• High school diploma or equivalent.
• Associate/Bachelor’s Degree and/or appropriate certification preferred.
• Previous management/supervisory or leadership experience preferred
• Strong communications skills and experience in a leading role required
• Ability to improve quality and productivity by identifying improvement opportunities
• Knowledge and behaviors required to meet age-specific patient needs (e.g. Pediatrics, Adolescents, Geriatrics) preferred

Responsabilidades

• Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance.
• Serves as primary resource to office staff on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization.
• Assists the Office/Practice Manager in organizing and triaging care by accurately relaying pertinent patient information, adjusting the patient schedule as needed, scheduling and coordinating urgent care with other resources within practices and releasing health information in accordance with HIPPA requirements.
• Ensure that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner; hold staff accountable for customer service standards; intercede and take appropriate action when incidents occur.
• Ensure that all staff members comply with HIPAA requirements.
• Maintain and adjust staff schedules to complement practice provider schedules.
• Responsible for processing all new patients into the practice, maintaining contact and acting as the patient’s primary resource and contact as they are brought into the practice.
• Assist the Office and/or Practice Manager in developing and maintaining departmental budgets.
• Communicate with staff regarding new policies and procedures, changes in billing and insurance policies, and any other issues related to the operation of the practice.
• Process time worked/attendance into Kronos for office staff; manage vacations and personal time off to insure minimum disruption of practice operations.
• Responsible for ensuring adherence to organizational policies, procedures and regulatory standards.
• Interview candidates and make hiring decisions in conjunction with the Office and/or Practice Manager.
• Act as a liaison to regarding daily operations and staff communication.

Conhecimentos

Strong communications

Leadership experience

Quality improvement

Age-specific patient needs

Previous supervisory experience

Staff training

Formação

High school diploma

Associate/Bachelor’s Degree or certification

Descrição da vaga

Hartford HealthCare is seeking an Office Coordinator to supervise administrative and clinical staff, manage scheduling, workflow, and patient flow across our Vernon practice. You will serve as a resource on office operations, billing/coding considerations, and EMR use, ensuring courteous, compliant service.

The role supports staff by coordinating attendance, HIPAA compliance, and budgeting with the Office/Practice Manager, while maintaining accurate patient information and coordinating urgent