Medical Patient Services Specialist

Mychn; Houston (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

MyCHN (Community Health Network) is seeking a Patient Services Specialist to be the first point of contact for patients, delivering exceptional service while ensuring smooth front-office operations and a welcoming patient experience.

The role emphasizes high-quality customer service, accurate record-keeping, and HIPAA compliance, with responsibilities spanning appointment scheduling, patient registration, and payments management in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED.
• Strong communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Experience with office equipment and scheduling systems.
• Team-oriented mindset with a commitment to patient care.
• Ability to handle sensitive situations with professionalism and empathy.
• Preferred: Experience in a medical or dental front office setting.

Responsibilities

• Provide high-quality customer service to patients, families, and community partners
• Schedule appointments, confirm visits, and manage patient flow using EHR systems
• Maintain accurate patient records, documentation, and confidentiality (HIPAA compliance)
• Assist patients with registration, forms, and understanding visit requirements
• Communicate clearly via phone and in person, routing messages appropriately
• Collect and reconcile payments, co-pays, and cash drawer transactions
• Address patient concerns with professionalism and escalation when needed

Skills

Customer service

Communication skills

Multitasking

Teamwork

Professionalism and empathy

Education

High school diploma or GED

Tools

EHR systems

Office equipment

Job description

Join MyCHN as a Patient Services Specialist

At MyCHN (Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value.

Why You’ll Love Working Here

• Mission-driven, community-focused organization
• Opportunities for career growth and development
• The chance to make a real impact in underserved communities

What You’ll Do & Bring

As a Patient Services Specialist (PSS), you’ll be the first point of contact for our patients—delivering exceptional customer service while ensuring smooth front-office operations and a welcoming patient experience.

Key Responsibilities:

• Provide high-quality customer service to patients, families, and community partners
• Schedule appointments, confirm visits, and manage patient flow using EHR systems
• Maintain accurate patient records, documentation, and confidentiality (HIPAA compliance)
• Assist patients with registration, forms, and understanding visit requirements
• Communicate clearly via phone and in person, routing messages appropriately
• Collect and reconcile payments, co-pays, and cash drawer transactions
• Address patient concerns with professionalism and escalation when needed

What You Bring:

• High school diploma or GED
• Strong communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Experience with office equipment and scheduling systems
• Team-oriented mindset with a commitment to patient care
• Ability to handle sensitive situations with professionalism and empathy
• Preferred: Experience in a medical or dental front office setting

Ready to Make a Difference?

Join a compassionate, fast-paced team where your work truly matters.