Dental Patient Service Specialist

MyCHN; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

MyCHN in Houston is seeking a Dental Patient Services Specialist to be the first point of contact for patients, delivering friendly service and managing front desk operations to ensure a smooth dental visit from start to finish.

The role requires a high school diploma, at least one year of medical/dental customer service, strong communication, and proficiency with EHRs; experience with dental insurance is a plus and you will handle payments, scheduling, and HIPAA compliance.

Qualifications

• High school diploma or GED.
• At least 1 year of customer service experience in a medical or dental setting.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Working knowledge of office systems, EHRs, and multi-line phone systems.
• Attention to detail with a patient-first mindset.
• Ability to handle sensitive situations with professionalism and care.
• Preferred: experience with dental insurance and third-party payers (Medicaid, Medicare, commercial).

Responsibilities

• Provide outstanding customer service to patients, families, and community partners.
• Schedule appointments, confirm visits, and manage patient flow using OpenEMR.
• Register patients, update demographics, and ensure all documentation is complete and accurate.
• Maintain strict confidentiality and compliance with HIPAA policies.
• Answer calls, triage patient needs, and route communications appropriately.
• Assist patients with insurance, payment plans, and Good Faith Estimates.
• Collect payments, post transactions, and reconcile daily cash drawer.
• Support both check-in and check-out processes, including follow-up scheduling.
• Maintain organized workspaces, waiting areas, and patient-facing environments.
• Address patient concerns professionally and escalate when needed.

Skills

Customer service

Communication

Multitasking

Organization

Professionalism

Attention to detail

Education

High school diploma or GED

Tools

OpenEMR

EHRs

Multi-line phone system

Job description

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Join MyCHN as a Dental Patient Services Specialist

At MyCHN (Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value.

Why You’ll Love Working Here

• Mission-driven, community-focused organization
• Opportunities for career growth and development
• The chance to make a real impact in underserved communities

What You’ll Do & Bring

As a Dental Patient Services Specialist (DPSS), you’ll serve as the first point of contact for patients—delivering exceptional customer service while managing front desk operations and ensuring a smooth dental visit experience from start to finish.

Key Responsibilities:

• Provide outstanding customer service to patients, families, and community partners
• Schedule appointments, confirm visits, and manage patient flow using OpenEMR
• Register patients, update demographics, and ensure all documentation is complete and accurate
• Maintain strict confidentiality and compliance with HIPAA policies
• Answer calls, triage patient needs, and route communications appropriately
• Assist patients with insurance, payment plans, and Good Faith Estimates
• Collect payments, post transactions, and reconcile daily cash drawer
• Support both check-in and check-out processes, including follow-up scheduling
• Maintain organized workspaces, waiting areas, and patient-facing environments
• Address patient concerns professionally and escalate when needed

What You Bring:

• High school diploma or GED
• At least 1 year of customer service experience in a medical or dental setting
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Working knowledge of office systems, EHRs, and multi-line phone systems
• Attention to detail with a patient-first mindset
• Ability to handle sensitive situations with professionalism and care
• Preferred: Experience with dental insurance and third-party payers (Medicaid, Medicare, commercial)

Ready to Make a Difference?

Join a compassionate, fast-paced team where your work truly matters.

Apply today and grow your career with MyCHN.