Medical Patient Collector

Vengroff-Williams,-Inc.; Bradenton (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Vengroff-Williams, Inc. is seeking a Full Time Medical Patient Collector in Bradenton, FL to manage patient collections, monitor inventory, and escalate disputes as needed. The role requires strong communication, accuracy, and the ability to work with various billing systems.

Responsibilities include reading EOBs, entering collection notes, handling calls and emails, and guiding patients through payment options while maintaining professionalism and compliance with policy.

Qualifications

• Excellent written and verbal communication skills.
• Self-motivated and adaptable to coaching environment.
• Positive attitude and team oriented.
• Intermediate/Advanced Excel, Word and Outlook skills.
• Spanish language ability a plus.
• Knowledge of Medical or Dental billing experience a plus.

Responsibilities

• Multitasks and navigates billing systems to gather billing and collection information to perform patient collections.
• Read and interpret EOB explanations of benefits.
• Enter notes into databases for future collections and inter-departmental communications.
• Handle inbound/outbound calls and emails, explaining balances and payment options.
• Maintain accuracy, quality control, and performance to meet goals.
• Communicate issues to team or lead when needed.
• Maintain flexibility regarding schedule changes.
• Ask for payment to drive collections.

Skills

Billing systems

Communication

Excel

Phone etiquette

Education

Medical/dental billing knowledge

Tools

Excel

Job description

Full Time Bradenton, FL, US

The Medical Patient Collector will be responsible and knowledgeable in patient collections, maintain and monitor assigned inventory, follow appropriate escalations and disputes, reconcile payments taken.

Core Responsibilities/requirements:

• Multitasks and the ability to navigate in various billing systems to gather billing and collection information to perform patient collections
• Retain and apply multiple aspects of client requirements policy and procedures
• Read and interpret and EOB Explanation of Benefits
• Enters notes into appropriate databases for future collections efforts and inter-departmental communications
• Works inbound and outbound call queues/ emails, effectively communicating with patients and patients to explain balances and the options/process of making payments
• Maintain a high level of accuracy, quality control, and performance standards to ensure established goals are consistently met
• Communicate with team or lead any issues or concerns
• Maintains flexibility regarding schedule changes
• Ability to answer questions, elevate when necessary
• Maintain professional control of the call, good phone etiquette
• Confidence in ability to ask for payment which results in collections.
• All other duties as assigned.

Education / Experience:

• Excellent written and verbal communication skills
• Self-motivated and adaptable to coaching environment
• Positive attitude and team oriented
• Intermediate/Advanced Excel, Work and Outlook skills
• Language fluency in Spanish is a plus
• Knowledge of Medical or Dental billing experience a plus