Senior Patient Billing Representative

TridentCare; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

TridentCare is seeking a detail-oriented professional to handle inbound calls for patient billing and demographic information. You will update multiple systems, research accounts, and ensure complete follow-through to resolve all issues.

Ideal candidates have 1 year of collections, call center, and medical billing experience, with 3-5 years in customer service. The role emphasizes accuracy, empathy, and teamwork in a fast-paced environment.

Qualifications

• Takes inbound calls to obtain patient billing/demographic information.
• Researches and resolves customer accounts using patient files and eligibility websites.
• Documents all contact with customer to ensure issues are resolved.

Responsibilities

• Updates multiple systems with patient information.
• Performs adjustments on accounts and recommends changes to supervisor.
• Completes weekly/monthly reports as scheduled.
• Meets weekly/monthly performance/audit goals.
• Tracks daily/weekly/monthly production.

Skills

Communication Skills

Call Center Experience

Job description

Qualifications

• Takes inbound phone calls from our clients/customers/patients to obtain patient billing/demographic information.
• Sort incoming return patient mail and return patient statements with info electronically.
• Researches and resolves each customer’s account thoroughly using patient files and various eligibility websites.
• Documents all contact with customer completely to ensure follow through is complete and all issues are resolved to the satisfaction of the customer.
• Updates multiple systems with patient info.
• Performs adjustments on accounts and recommends necessary changes to the supervisor.
• Completes all weekly / monthly reports according to schedule.
• Performs other tasks as assigned by the supervisor to support the goals of the organization.
• Meets weekly/monthly Performance/Audit goals.
• Tracks daily/weekly/monthly production.

Skills

Preferred

Intermediate

Communication Skills Intermediate

Behaviors

Preferred

Innovative : Consistently introduces new ideas and demonstrates original thinking

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Enthusiastic : Shows intense and eager enjoyment and interest

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Goal Completion : Inspired to perform well by the completion of tasks

Self-Starter : Inspired to perform without outside help

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

1 year: Collections Experience

1 year: Call Center Experience

1 year: Medical Billing

3-5 years: Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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