Senior Patient Billing Representative

IT Alliance; Sparks Corner (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

IT Alliance is seeking a detail‑oriented specialist to handle inbound calls for patient billing and demographics, update multiple systems, and resolve account issues. You will document interactions thoroughly and complete required reporting to support corporate goals.

The role emphasizes accuracy, timely communication, and collaboration with supervisors and colleagues to ensure patient satisfaction and compliant billing processes.

Qualifications

• 1 year: Collections experience
• 1 year: Call Center experience
• 1 year: Medical Billing
• 3-5 years: Customer Service

Responsibilities

• Take inbound phone calls from clients/customers/patients to obtain billing/demographic information.
• Sort incoming mail and return patient statements with info electronically.
• Research and resolve customer accounts using patient files and eligibility sites.
• Document all contact with customers to ensure follow-through and issue resolution.
• Update multiple systems with patient information.
• Perform account adjustments and propose changes to supervisor.
• Complete weekly/monthly reports as scheduled.
• Support goals of the organization as assigned by supervisor.
• Meet weekly/monthly performance and audit goals.
• Track daily/weekly/monthly production.

Skills

Communication Skills

Job description

Qualifications

• Takes inbound phone calls from our clients/customers/patients to obtain patient billing/demographic information.
• Sort incoming return patient mail and return patient statements with info electronically.
• Researches and resolves each customer’s account thoroughly using patient files and various eligibility websites.
• Documents all contact with customer completely to ensure follow through is complete and all issues are resolved to the satisfaction of the customer.
• Updates multiple systems with patient info.
• Performs adjustments on accounts and recommends necessary changes to the supervisor.
• Completes all weekly / monthly reports according to schedule.
• Performs other tasks as assigned by the supervisor to support the goals of the organization.
• Meets weekly/monthly Performance/Audit goals.
• Tracks daily/weekly/monthly production.

Skills

Preferred

Intermediate

Communication Skills Intermediate

Behaviors

Preferred

Innovative : Consistently introduces new ideas and demonstrates original thinking

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Enthusiastic : Shows intense and eager enjoyment and interest

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Goal Completion : Inspired to perform well by the completion of tasks

Self-Starter : Inspired to perform without outside help

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

1 year: Collections Experience

1 year: Call Center Experience

1 year: Medical Billing

3-5 years: Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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