Medical Patient Collector

Automatic Data Processing, Inc.; Bradenton (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Medical Patient Collector in Bradenton, FL to manage patient collections and related billing tasks. You will navigate multiple billing systems, explain balances to patients, and document notes for ongoing collections efforts.

The role requires strong communication, accuracy, and the ability to handle inbound and outbound communications professionally. Spanish language skills are a plus, and experience with medical billing is advantageous.

Qualifications

• Excellent written and verbal communication skills.
• Self-motivated and adaptable to coaching environment.
• Positive attitude and team oriented.
• Knowledge of Medical or Dental billing experience a plus.
• Spanish language ability is a plus.

Responsibilities

• Multitasks and navigate billing systems to gather billing and collection information.
• Retain and apply client requirements policy and procedures.
• Read and interpret EOBs (Explanation of Benefits).
• Enter notes into databases for collections and inter-departmental communications.
• Handle inbound/outbound calls and emails to explain balances and payment options.

Skills

Communication

Team player

Self-motivated

Adaptable to coaching

Spanish language (bonus)

Tools

Excel

Word

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Patient Collector

Full Time Bradenton, FL, US

3 days ago Requisition ID: 1108

The Medical Patient Collector will be responsible and knowledgeable in patient collections, maintain and monitor assigned inventory, follow appropriate escalations and disputes, reconcile payments taken.

Core Responsibilities/requirements:

• Multitasks and the ability to navigate in various billing systems to gather billing and collection information to perform patient collections
• Retain and apply multiple aspects of client requirements policy and procedures
• Read and interpret and EOB Explanation of Benefits
• Enters notes into appropriate databases for future collections efforts and inter-departmental communications
• Works inbound and outbound call queues/ emails, effectively communicating with patients and patients to explain balances and the options/process of making payments
• Maintain a high level of accuracy, quality control, and performance standards to ensure established goals are consistently met
• Communicate with team or lead any issues or concerns
• Maintains flexibility regarding schedule changes
• Ability to answer questions, escalation when necessary
• Maintain professional control of the call, good phone etiquette
• Confidence in ability to ask for payment which results in collections.
• All other duties as assigned.

Education / Experience:

• Excellent written and verbal communication skills
• Self-motivated and adaptable to coaching environment
• Positive attitude and team oriented
• Intermediate/Advanced Excel, Work and Outlook skills
• Language fluency in Spanish is a plus
• Knowledge of Medical or Dental billing experience a plus