Medical Office Support Specialist – Front Desk & Scheduling

U.S. Department of Veterans Affairs; Indianapolis (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks a Medical Support Assistant to perform clerical and administrative duties within the VA Medical Center's Business Office. The role supports physicians, nurses, and staff, with appointments, records management, and front-line patient service.

Responsibilities include scheduling, data entry, and coordinating with care teams to ensure efficient patient flow, while maintaining confidentiality and professional communication with veterans and staff.

Qualifications

• US citizenship required.
• Minimum high school diploma or GED or equivalent.
• GS-5 requires 1 year of creditable experience or 2 years education with KSAs.

Responsibilities

• Schedule patient appointments in coordination with providers and clinics.
• Assist veterans and staff with administrative tasks in the clinic setting.
• Maintain patient records and ensure confidentiality per privacy rules (HIPAA).
• Operate office software and scheduling systems to enter, modify, and retrieve information.
• Provide courteous, professional front-line service to internal and external customers.
• Assist with clinicians’ orders, referrals, and routine patient support duties.

Skills

Interviewing patients

Scheduling appointments

Customer service

Electronic health records

Data entry

Education

High school diploma / GED

Tools

Insurance Capture Buffer (ICB)

Job description

U.S. Department of Veterans Affairs seeks a Medical Support Assistant to perform clerical and administrative duties within the VA Medical Center's Business Office. The role supports physicians, nurses, and staff, with appointments, records management, and front-line patient service.

Responsibilities include scheduling, data entry, and coordinating with care teams to ensure efficient patient flow, while maintaining confidentiality and professional communication with veterans and staff.