Medical Support & Scheduling Specialist

U.S. Department of Veterans Affairs; San Diego (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

U.S. Department of Veterans Affairs in San Diego, CA seeks a Medical Support Assistant to support Health Administration Service. You will schedule patient appointments, track orders, review electronic medical records, and respond to electronic orders and consults in a busy VA healthcare setting.

The role requires understanding medical terminology, strong customer service, and proficiency with VA systems (CPRS, VAOS, My HealtheVet, and more). Day shift; federal benefits apply.

Qualifications

• High school diploma or GED or equivalent required.
• One year of credible experience at GS-4 or education above high school.
• Advanced knowledge of medical terminology to understand diagnoses and procedures.
• Strong customer service skills and ability to refer concerns to appropriate staff.
• Ability to operate computerized systems to enter, modify, and retrieve patient information in EMR and scheduling systems.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently and communicate effectively with patients and staff.

Responsibilities

• Maintains effective and efficient communication with the patient and the provider.
• Assist non-VA medical facilities by fax.
• Facilitate/process secure messaging with the patient and team.
• Develops and manages a tracking system for follow up care such as consults.
• Manages appointments scheduling including Recall, RTCs, Consults, Imaging, VeText, Audio Care, etc.
• Possesses knowledge of data entry and information processing systems including CPRS, ISS, VSSC, VAOS, My HealtheVet, ICB, VET link, Kiosk, and Vista.
• Sets priorities and deadlines; participates in problem solving and input in team meetings.
• Performs administrative follow up actions.
• Evaluates patient information and clinic schedule lists to determine patient vesting.
• Educates providers about shared patients and eligibility rules; HIPAA and Care in the Community.

Skills

Medical terminology

Customer service

Electronic health records

Scheduling appointments

Independent work

Effective communication

Education

High school diploma / GED

Tools

CPRS

ISS

VSSC

VAOS

My HealtheVet

ICB

VET link

Kiosk

Vista

Job description

U.S. Department of Veterans Affairs in San Diego, CA seeks a Medical Support Assistant to support Health Administration Service. You will schedule patient appointments, track orders, review electronic medical records, and respond to electronic orders and consults in a busy VA healthcare setting.

The role requires understanding medical terminology, strong customer service, and proficiency with VA systems (CPRS, VAOS, My HealtheVet, and more). Day shift; federal benefits apply.