Medical Office Front Desk & Billing Specialist

Lifespan; Newport (TN); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health seeks a Medical Secretary to support the Practice Manager in Newport, RI. The role greets patients, handles registration, answers phones, schedules appointments and processes referrals and authorizations. It also ensures accurate patient data and smooth daily financial workflows.

You will work in a healthcare setting, maintain confidentiality, train new staff, and may travel to satellite offices as needed. Strong communications and English proficiency are essential.

Qualifications

• Two years' experience in a physician's medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process to obtain payments at time of service.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Prepares all paperwork necessary to process daily activities. Types, faxes, files, word processes, and performs computer operations using standard software.
• Answering incoming telephone calls. Refers calls to appropriate person, takes messages, or responds to routine questions based on established guidelines.
• Interacts with others, within and outside the hospital/department, to explain department services, policies and procedures, and to resolve matters within the scope of own authority, or as directed by a supervisor.
• Maintains inventory and orders office and medical supplies at own discretion per knowledge of usage patterns and budgeted allowance.
• Protects and preserves the patient's right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

Skills

Appointment scheduling

Interpersonal communication

Privacy & confidentiality

Education

Medical Office Management/Medical Secretary program

Tools

Microsoft Office / standard software

Job description

Brown University Health seeks a Medical Secretary to support the Practice Manager in Newport, RI. The role greets patients, handles registration, answers phones, schedules appointments and processes referrals and authorizations. It also ensures accurate patient data and smooth daily financial workflows.

You will work in a healthcare setting, maintain confidentiality, train new staff, and may travel to satellite offices as needed. Strong communications and English proficiency are essential.