Medical Office Secretary I – Patient Services

NYU Langone Florida; West Palm Beach (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

NYU Langone Florida is seeking a Faculty Group Practice Secretary I to support front-end operations, greet patients, answer calls, and schedule appointments in a fast-paced medical office.

The role requires strong communication, organization, and patient service skills, with training provided on practice policies and EPIC EMR usage. You will collaborate with physicians, nurses and staff to ensure a smooth patient experience and timely care.

Qualifications

• High School Diploma and strong customer service skills.
• Experience with scheduling and patient communications is preferred.
• Familiarity with EPIC or similar EMR is a plus.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Answers calls and takes messages; routes to appropriate staff.
• Greets patients and performs front-end tasks.
• Manages patient communications about upcoming visits and forms.
• Obtains authorizations for services as needed.
• Maintains patient records in EPIC and HIPAA compliance.
• Organizes mail and faxes; prepares standard letters and forms.
• Supports practice operations and patient access objectives.

Skills

Front desk coordination

Patient scheduling

Communication skills

Teamwork

Education

High School Diploma

Tools

EPIC EMR

Job description

NYU Langone Florida is seeking a Faculty Group Practice Secretary I to support front-end operations, greet patients, answer calls, and schedule appointments in a fast-paced medical office.

The role requires strong communication, organization, and patient service skills, with training provided on practice policies and EPIC EMR usage. You will collaborate with physicians, nurses and staff to ensure a smooth patient experience and timely care.