Medical Office Scheduler & Patient Concierge

Southern-Orthopaedic-Surgeons; Prattville (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Southern-Orthopaedic-Surgeons in Prattville, AL is seeking an organized office clerk to support clinic operations and patient services. You will verify insurance, schedule tests, and coordinate referrals, ensuring smooth daily workflows.

Responsibilities include updating patient records, processing payments, and ensuring timely check-out; a strong customer service background is essential for excellent patient interactions and teamwork.

Qualifications

• High school diploma or better.
• 1 year of customer service experience.
• Insurance verification experience preferred.
• Medical office experience preferred.
• Equal Opportunity Employer; Know Your Rights notice.

Responsibilities

• Prepare clinics in advance for physician schedules.
• Check for errors in scheduling on the clinic schedule.
• Import patient information from portals and pharmacies when available.
• Verify patient insurance coverage and determine co-pays.
• Obtain copies of driver’s license and insurance cards if not scanned.
• Update patient medical history annually.
• Enter referrals for Medicaid, Tricare, BCBS policies.
• Process payments and receipts; submit to the safe daily.
• Coordinate physical therapy scheduling.
• Schedule follow-up appointments and tests.
• Submit electronic prescriptions to pharmacies.
• Relay messages to physicians when needed.
• Record notes in patient charts for interdepartmental clarity.
• Direct walk-ins and assist with scheduling.
• Report facility issues to your supervisor.
• Follow dress code and stay late until checkout.
• Participate in facility meetings.

Skills

Customer service

Education

High School or better

Job description

Southern-Orthopaedic-Surgeons in Prattville, AL is seeking an organized office clerk to support clinic operations and patient services. You will verify insurance, schedule tests, and coordinate referrals, ensuring smooth daily workflows.

Responsibilities include updating patient records, processing payments, and ensuring timely check-out; a strong customer service background is essential for excellent patient interactions and teamwork.