Front Office Coordinator - Prattville Clinic

Jackson Hospital and Clinic; Montgomery (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Jackson Hospital and Clinic in Montgomery, Alabama is seeking a Patient Care Coordinator - Medical Assistant to support medical plans of care. You will escort patients, collect vital signs, and assist with diagnostic procedures.

Duties include drawing blood, performing EKGs and X-rays, injections, and front office tasks; maintain records in EMR and ensure continuity of care with physicians and staff.

Qualifications

• High school diploma or equivalent; Medical Assistant certification preferred.
• Experience in a physician office setting.
• Proficiency with multi-line phones, fax, computers, and billing/coding references.
• Proficiency with EMR and practice management software; CPT/ICD coding knowledge.
• Ability to draw blood, perform EKGs and X-rays as ordered.
• Good verbal and written communication; ability to interact with patients.
• Must meet department attendance requirements.

Responsibilities

• Escort patients to exam rooms and collect vital signs; record data.
• Draw blood for lab procedures and perform EKGs and X-rays as ordered.
• Administer injections and prepare patients for examinations such as pap smears.
• Assist with minor surgery and referrals; document medications in EMR.
• Maintain communication with nurses, physicians and supervisor; front office support as needed.
• Screen calls, relay physician instructions, and manage patient messages.

Skills

Communication skills

Telephone etiquette

Customer relations

Manual dexterity

Visual acuity

Verbal communication

Education

High School Diploma

Medical Assistant certification (preferred)

Tools

EMR software

Practice management software

CPT/ICD coding knowledge

X-ray equipment handling

Venipuncture

EKG

Job description

#6311

Montgomery, Alabama, United States

Job Requirements

High School Diploma or Equivalent, certification from accredited Medical Assistant program preferred. Previous work experience in a physician’s office. Certification from an accredited Medical Assistant program preferred. Experience with multi-line telephones, fax, computer, printer, copier, credit card equipment, calculator, billing and coding reference materials, equipment used in the delivery of health care. Excellent verbal and written communication required. Good telephone etiquette and customer relations skills. CPT and ICD-Coding, computer. Electronic medical record and practice management software. X-ray. Venipuncture. EKG’s, Laboratory equipment and CLIA waived tests. Manual dexterity and visual acuity necessary to utilize the PC and calculator; ability to sit for prolonged periods of time; verbal communication and hearing ability to communicate with a multitude of patients and visitors. Must be able to meet department attendance requirements.

Job Description

The Patient Care Coordinator - MA performs routine nursing functions and diagnostic procedures to support medical plans of care. Participates in various other assignments as requested by the physician and clinic administrator. Escorts patients to the exam rooms to collect vital signs, temperature, weight and other health maintenance data. Draws blood for various lab procedures. Performs EKG’s and x-rays as ordered by the physician. Gives injections and prepares patients for examinations such as pap smears. Assists with minor surgery and laceration repairs. Records and reviews all prescribed medications on each patient visit. Assists in administering prescribed medications and fulfilling prescription refill requests electronically when permitted by license. Maintains open communication with nurses, physician, and supervisor. Performs all skills on competency skill checklist and attends all updates and in-service education sessions. Initiating, maintaining, and performing patient education. Attains all clinical documentation for referrals, prior authorizations, etc. ensuring continuity of care for patients. Completes all required documentation in electronic medical record to meet Meaningful Use guidelines. Receives clinical messages and responds to patient’s needs, escalates messages to physician’s attention when appropriate. Assists primary physician with all relevant aspects of patient care and fills in helping other providers and performing front office duties when necessary. Screens patient calls to physicians; handling all calls that do not require a physician. Call patients to relay advice and instructions from the physician. Keeps exam rooms clean, well-stocked and maintained, properly disposing of contaminated and disposable items. Ensures instruments, supplies and equipment are ready for use. Assists and takes initiative in handling issues of a non-routine nature and performs other duties as assigned.

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