Medical Office Scheduler & Patient Concierge

University Hospital; Newark (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Vacation Time

Medical & Prescription Drug Coverage

Dental & Vision Insurance

HSA & FSA

Disability Insurance

Pension Plan

Pet Insurance

Employee Assistance Program (EAP)

Professional Development

Job summary

University Hospital is seeking a Medical Office Assistant to support daily clinic operations, including greeting patients, answering phones, scheduling appointments, and assisting with billing and record keeping.

The role requires a high school diploma or GED and at least two years of clerical experience, with proficiency in MS Office and electronic medical records systems. Bilingual abilities are preferred; associate degrees are a plus.

Qualifications

• High school diploma or GED required.
• Two (2) years of progressively responsible clerical experience, including receptionist and scheduling duties required.
• Computer skills (MS Office) and experience with electronic registration and medical records systems; excellent customer service required.
• Bilingual (Spanish, Portuguese, or French) preferred.
• Associate degree preferred.

Responsibilities

• Greets patients and visitors in a prompt and courteous manner and explains clinic procedures.
• Schedules, cancels, and confirms patient appointments according to department criteria.
• Registers patients completely and accurately.
• Answers phone calls, takes messages, and routes to appropriate party.
• Maintains filing systems; prepares documents for Medical Records; ensures lab/x-ray materials are filed or scanned.
• Assists with billing procedures and forms; supports document preparation for referrals.
• Develops and maintains good customer relations in line with department guidelines.

Skills

Customer service

Multitasking

Communication

Education

High school diploma or GED

Associate degree preferred

Tools

MS Office

Electronic registration systems

Medical records systems

Job description

University Hospital is seeking a Medical Office Assistant to support daily clinic operations, including greeting patients, answering phones, scheduling appointments, and assisting with billing and record keeping.

The role requires a high school diploma or GED and at least two years of clerical experience, with proficiency in MS Office and electronic medical records systems. Bilingual abilities are preferred; associate degrees are a plus.