Medical Office Scheduler & Patient Access Specialist

The Christ Hospital; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Christ Hospital is seeking a Medical Office Scheduling Clerk to manage daily patient and physician scheduling using the Practice Management system and EMR for labs, tests, visits, and procedures. The role focuses on optimizing appointment flow and ensuring accurate order entry and confidentiality.

Responsibilities include answering calls, routing messages, registering patients, collecting co-pays, verifying insurance, balancing cash, and maintaining front office organization.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service experience; medical office experience preferred.
• Proficient in Microsoft Outlook, Word, and Excel; ability to multi-task and maintain confidentiality.

Responsibilities

• Answer telephones and direct calls to appropriate staff; route messages and administrative documents.
• Greet visitors; assist with patient check-in/check-out and insurance verification.
• Collect co-pays, record payments, and balance the log sheet."
• Prepare and send patient letters and forms; manage EMR queues.
• Order office supplies and maintain front office cleanliness.

Skills

Customer service

Multitasking

Confidentiality

Communication

HIPAA knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Practice Management System

Electronic Medical Records (EMR)

Job description

The Christ Hospital is seeking a Medical Office Scheduling Clerk to manage daily patient and physician scheduling using the Practice Management system and EMR for labs, tests, visits, and procedures. The role focuses on optimizing appointment flow and ensuring accurate order entry and confidentiality.

Responsibilities include answering calls, routing messages, registering patients, collecting co-pays, verifying insurance, balancing cash, and maintaining front office organization.