Imaging & Referral Coordinator

Healthcare Outcomes Performance Co. (HOPCo); Phoenix (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Monthly $43 stipend to use toward anc​

HSA with qualifying HDHP plans with **

401k plan after 6 months of service

Employee Assistance Program that is 24

Employee Wellness Events

Job summary

Healthcare Outcomes Performance Co. (HOPCo) in Phoenix, AZ is seeking a healthcare coordinator to refer patients to external facilities, update demographics and insurance eligibility, and manage orders and referrals within the EMR.

You will communicate with patients about scheduling, financial counseling, and policy details, triage calls, maintain confidentiality under HIPAA, and support a high level of patient satisfaction.

Qualifications

• Two years of experience in the healthcare field required.
• Excellent organizational skills and strong customer service.
• Background in computers and data entry.
• Knowledge of scheduling and billing policies and productivity/workload analysis.

Responsibilities

• The coordinator refers patients to external facilities for various ordered services/tests based on insurance, patient preference, physician preference, and/or location.
• Updates and confirms patient demographic information and insurance eligibility including coordination of benefits.
• Successfully processes orders and outside referrals, contacts patients to schedule appointments, and imports documents to the patient’s chart.
• Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.
• Responds to patient questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.
• Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.
• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
• Other duties as assigned.

Skills

Healthcare experience

Customer service

Data entry

Scheduling knowledge

Job description

• Monthly $43 stipend to use toward ancillary benefits


• HSA with qualifying HDHP plans with company match


• 401k plan after 6 months of service with company match (Part-time employees included)


• Employee Assistance Program that is available 24/7 to provide support


• Employee Wellness Events

Benefits

• Competitive Health & Welfare Benefits


• Monthly $43 stipend to use toward ancillary benefits


• HSA with qualifying HDHP plans with company match


• 401k plan after 6 months of service with company match (Part-time employees included)


• Employee Assistance Program that is available 24/7 to provide support


• Employee Wellness Events

Minimum Qualifications

• A minimum of two years of experience in the healthcare field is required.


• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.


• Knowledge of scheduling and billing methods and policies regarding productivity/workload analysis and scheduling procedures.

Essential Functions

• The coordinator refers patients to external facilities for various ordered services/tests based on insurance, patient preference, physician preference, and/or location.


• Updates and confirms patient demographic information and insurance eligibility including coordination of benefits.


• Successfully processes orders and outside referrals, contacts patients to schedule appointments, and imports documents to the patient’s chart.


• Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.


• Responds to patient questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.


• Communicates clinical instructions needed for appointments/procedures.


• Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.


• Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.


• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.


• Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.


• Other duties as assigned.

Preferred

Previous scheduling or referral experience is preferred.