Medical Office Scheduler II

HOPCo; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

The CORE Institute is seeking a detail-oriented Scheduling Coordinator to manage clinic appointments using our EMR and scheduling tools. You will collect demographic, insurance, and medical information, verify eligibility, and coordinate referrals to ensure smooth patient flow.

Responsibilities include handling calls, coordinating with pre-registration, and maintaining strict patient confidentiality in alignment with HIPAA guidelines.

Qualifications

• High school diploma or equivalent required; working knowledge preferred.
• Minimum 1 year in healthcare; call center experience preferred.
• Excellent organizational and data entry skills; strong computer usage.
• Knowledge of medical terminology and insurance plans.
• HIPAA compliance and confidentiality expected.

Responsibilities

• Schedule clinic appointments including consultations and follow-ups using EMR and scheduling tool.
• Collect demographic, insurance, and medical information from patients.
• Use scheduling tools and referral system to arrange patient appointments.
• Confirm insurance eligibility at time of scheduling.
• Process referrals and import documents into patient charts; contact patients to schedule.

Skills

Excellent organizational skills

Computers and data entry

Customer service orientation

Knowledge of medical terminology

Education

High school diploma/GED

Tools

EMR systems

Job description

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.

EDUCATION

High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.

Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.

Knowledge of medical terminology and insurance plans.

REQUIREMENTS

• Excellent organizational skills.
• Strong background in computers and data entry.
• Working knowledge of EMR systems.
• Triage and relay necessary messages toappropriate staffmembers.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Utilizes paging system toassistin paying on-call providers
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines.
• Other duties assigned

Equal Opportunity Employer
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