Med Office Scheduler I

Healthcare Outcomes Performance Co. (HOPCo); Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Healthcare Outcomes Performance Co. (HOPCo) in the United States seeks a courteous Scheduling Specialist to manage clinic appointments, verify insurance eligibility, and handle patient communications. You will use the EMR and referrals systems, ensuring accurate data entry and timely follow-up.

The role requires strong organizational skills, customer service experience, and the ability to maintain strict confidentiality in a busy healthcare setting.

Qualifications

• High school diploma or equivalent.
• Experience with customer service.
• Ability to maintain confidentiality of sensitive information.
• Strong organizational and interpersonal skills.
• Knowledge of insurance plans and procedures.
• Ability to prioritize responsibilities.
• Ability to act calmly and effectively in busy or stressful situations.

Responsibilities

• Maintain coverage of phones 8:00 am–5:00 pm, Monday to Friday.
• Schedule clinic appointments and follow-ups using EMR.
• Collect demographic, insurance, and medical information.
• Use scheduling tools and referrals to arrange appointments.
• Confirm insurance eligibility at scheduling.
• Process referrals and import documents into charts.
• Handle outgoing and incoming calls in a timely, accurate manner.
• Escalate patient concerns to supervisor/lead.
• Triage messages and coordinate with staff.
• Support pre-registration team in daily appointment processing.
• Maintain HIPAA confidentiality and patient privacy.
• Adhere to all policies and safety guidelines.

Skills

Medical Terminology

Typing/keyboarding

Organizational skills

Interpersonal skills

Customer service

Computers & office equipment

Confidentiality

Prioritization

Calm under pressure

Insurance knowledge

Policies & procedures

Team relationships

Education

High school diploma or equivalent

Job description

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Maintain coverage of the phones between the hours of 8:00 am and 5:00 pm Monday to Friday.

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient85s chart.
• Call and resolve all outbound calls and requests in a timely and accurate manner.
• Back up to Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines.
• Other duties assigned

Qualifications

Education: High school diploma or equivalent

Certification/Licensure: Not required

Skills:

• Medical Terminology
• Basic typing and keyboarding skills
• Strong organizational and interpersonal sills
• Experience with customer service
• Familiarity with computers and other office equipment
• Ability to maintain confidentiality of sensitive information
• Ability to prioritize responsibilities
• Must be able to act calmly and effectively in busy or stressful situations
• Knowledge of insurance plans and procedures
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers.

Physical Requirements:

Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.