Medical Office Scheduler II

The CORE Institute; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Stipends and health benefits

HSA with company match

401k with company match

Employee Assistance Program

Appreciation days

Wellness events

Job summary

The CORE Institute in Phoenix, AZ is seeking a patient scheduling specialist to manage clinic appointments, collect essential patient data, and verify insurance eligibility using EMR and scheduling tools.

You will handle referrals, coordinate with care teams, and ensure accurate documentation while maintaining strict HIPAA compliance. Prior healthcare and data-entry experience preferred; strong customer service is essential.

Qualifications

• Minimum 1 year of experience in the healthcare field.
• Excellent organizational skills and strong customer service orientation.
• Background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Responsibilities

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines.
• Other duties assigned

Skills

Healthcare experience

Call center experience

Organizational skills

Customer service orientation

Computer/data entry

Medical terminology

Insurance plans knowledge

EMR systems

Scheduling software

Referral system

Tools

EMR systems

Scheduling software

Referral system

Job description

• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications:

• Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Essential Functions

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines.
• Other duties assigned

Equal Opportunity Employer
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