Medical Office Front Desk Specialist

The Orthopaedic Institute; Lecanto (FL); On-site; USD 28,000 - 34,000; Full time

Job summary

The Orthopaedic Institute is seeking a Receptionist to provide patient-oriented service in a back office setting. The role involves clerical tasks and support for patient care in a fast-paced clinical environment.

Requirements include a High School Diploma or equivalent and at least one year of customer service experience in a medical office. CPT/ICD-10 coding knowledge and practice management software familiarity are a plus.

Qualifications

• Minimum one year customer service experience in a medical office environment preferred but not required.
• High School Diploma or equivalent required.
• Experience with CPT codes and ICD-10 coding is preferred.

Responsibilities

• Answer the telephone and handle calls promptly and friendly, documenting the call.
• All pre-visit chart prep.
• Obtain insurance authorization and verify coverage before patient appointments.
• Manage all outgoing referrals.
• Coordinate with procedure scheduler and clinic coordinator.
• Communicate with physician staff to ensure quality of care.
• Follow HIPAA and OSHA policies to maintain operations.
• Perform other duties as assigned.

Skills

Excellent customer service

Teamwork

Fast-paced environment

Multitask

Excellent communication

CPT/ICD-10 coding

Practice management software

Education

High School Diploma

Job description

The Orthopaedic Institute is seeking a Receptionist to provide patient-oriented service in a back office setting. The role involves clerical tasks and support for patient care in a fast-paced clinical environment.

Requirements include a High School Diploma or equivalent and at least one year of customer service experience in a medical office. CPT/ICD-10 coding knowledge and practice management software familiarity are a plus.