Business Office Assistant

Corewell Health; Dearborn Heights (MI); On-site; USD 36,000 - 42,000; Full time

Job summary

Corewell Health in Royal Oak is seeking a friendly Medical Receptionist to greet patients, manage check-ins, and support scheduling and registration. You will access the EMR/HER, verify patient information, and handle billing and phone inquiries with professionalism. A high school diploma and strong communication are required; EPIC experience preferred.

This is a full-time daytime position at Royal Oak Hospital. Team-based environment with emphasis on patient-centered care and HIPAA compliance.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills and ability to multitask.
• Ability to prioritize and stay calm under pressure.
• Provide excellent customer service per Corewell standards.

Responsibilities

• Greet patients and serve as first point of contact with respectful communication.
• Schedule appointments and coordinate with clinical staff to support patient flow.
• Access and update patient information in EMR/HER and verify identity and orders.
• Handle phone inquiries and direct to appropriate staff; maintain HIPAA compliance.
• Replenish front desk supplies and support safety initiatives as needed.

Skills

Strong communication

Multi-tasking

Prioritization

Customer service

Education

High School Diploma

Tools

EMR/HER

MyChart

Job description

Positions are available in different cities, please see additional locations that have openings above. This is a receptionist position

Entry level Receptionist Position which is a great way to get into a clinical environment.

Medical Receptionist and/or EPIC exp preferred.

Job Summary

Under the direction of the site designate leader, perform functions relating to business and office maintenance activities including but not limited to, patient appointments, registration, billing functions, cash collection, and phone communication. Follows the guidelines according to established policies and procedures. Must demonstrate and provide good customers skills. Follows Corewell philosophy of Patient and Family Centered Care at all times.

Essential Functions

• Demonstrates strong interpersonal and communication skills while supporting patients, families, providers, and colleagues.
• Maintains a welcoming presence and is often the first to speak with patients and families.
• Serves as a professional first point of contact, ensuring interactions are respectful and responsive to age, cultural, and developmental needs.
• Accurately accesses and updates patient information within the electronic medical record (EMR/HER). Completes required documentation for each visit or procedure, including verifying patient identity, confirming provider orders, and generating exam or visit requests. Communicates necessary information to patients and families while upholding HIPAA and confidentiality standards.
• Coordinates appointment scheduling and collaborates with providers and clinical offices to support efficient patient flow.
• Provides courteous and efficient telephone support, including answering calls, assisting callers, and directing inquiries to appropriate staff or departments. Provides timely and accurate information to patients, families, and internal stakeholders.
• Maintains a calm, approachable, and team-oriented demeanor while promoting collaboration with coworkers.
• Demonstrates collaboration and approachability in all interactions.
• Monitors and replenishes supplies related to front desk needs, escalating broader inventory needs to supervisors or coordinators when appropriate.
• In a fast-paced environment, manage multiple tasks simultaneously, including phone calls, check-ins/checking out, and navigating between systems or screens. Demonstrates strong computer navigation skills, including scanning documents, managing work queues, and assisting patients with digital tools such as MyChart.
• Verifies insurance for patient eligibility and benefits and to navigate payer websites as needed. Applies general insurance knowledge for eligibility and benefit review; preferred experience includes using insurance websites for verification (applicable to East Medical Group practices)
• Retrieves, organizes, and files medical records and ancillary documents with attention to detail and accuracy.
• Operates standard office and administrative technology, including computer systems, scanners, and other common tools.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

Required

• High School Diploma or equivalent.
• Strong communication skills, multi-task oriented, sensitivity to others.
• Ability to prioritize, self-motivated and ability to handle stressful situations.
• Able to accurately manage a great number of details in a fast paced environment while providing excellent customer service according to Corewell standards.

Preferred

• 1-year experience in a clinical office setting
• Basic computer skills

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill in humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak

Department Name

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

Variable

Days Worked

Monday to Friday

Weekend Frequency

N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.