Medical Office Receptionist — Day-One Benefits & Growth

IHA; Ypsilanti (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Job summary

Trinity Health IHA Medical Group seeks a customer-focused Medical Receptionist to greet patients, manage registration, and support billing processes. You will be the first point of contact, helping create a positive visit experience while coordinating with medical staff to maintain efficient patient flow.

The role emphasizes professional communication, appointment scheduling, and accurate data handling to support high-quality care in Southeast Michigan.

Qualifications

• High School Diploma or GED required or equivalent education.
• Course work in insurance/billing or medical practice education preferred but not required.
• Minimum 1–2 years of experience in a medical or physician office or customer service environment preferred.

Responsibilities

• Greet and assist patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and day-to-day office operations.
• Collaborate with providers and clinical staff to ensure smooth patient experience.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group seeks a customer-focused Medical Receptionist to greet patients, manage registration, and support billing processes. You will be the first point of contact, helping create a positive visit experience while coordinating with medical staff to maintain efficient patient flow.

The role emphasizes professional communication, appointment scheduling, and accurate data handling to support high-quality care in Southeast Michigan.