Medical Office Pro: Front Desk & Patient Care

Advocate Health; Sheboygan Falls (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Medical Group is seeking a patient service associate to handle front-desk tasks, appointment scheduling, insurance verification and patient check-in. You will maintain records, assist with discharge planning, and ensure patient confidentiality in a fast-paced clinic environment.

The role requires strong communication, computer skills, and CPR certification. Candidates should be prepared to support infection control and basic safety protocols in daily operations.

Qualifications

• 2 years of related experience or combination of education/experience.
• Experience taking patient vital signs preferred.
• Knowledge of medical terminology and CPT/ICD9 coding preferred.
• Current CPR certification.

Responsibilities

• Answers telephones, responds to questions, takes messages or transfers calls as appropriate.
• Schedules appointments and referrals as needed. Performs patient check in, registration and insurance verification.
• Assists with medical record maintenance and prepares documents for scanning.
• Maintains confidentiality in all aspects of patient care and communication.
• Disposes and shreds papers containing patient identifiable information according to policy.
• Promotes a professional image in accordance with AMG standards.

Skills

Communication skills

Patient interaction

Computer literacy

Time management

CPR certification

Education

High school diploma or GED

Job description

Advocate Medical Group is seeking a patient service associate to handle front-desk tasks, appointment scheduling, insurance verification and patient check-in. You will maintain records, assist with discharge planning, and ensure patient confidentiality in a fast-paced clinic environment.

The role requires strong communication, computer skills, and CPR certification. Candidates should be prepared to support infection control and basic safety protocols in daily operations.