Medical Office Patient Care & Scheduling Specialist

Randstad USA; Hagerstown (MD); On-site; USD 36,000 - 56,000; Full time

Job summary

Randstad USA in Hagerstown, MD is seeking a Patient Care Coordinator to provide front desk administrative support, manage patient appointments, and coordinate documentation with physicians and facilities. You will ensure courteous service, handle scheduling, and assist with billing-related communications.

The role requires strong MS Office and interpersonal skills, excellent organization and communication abilities, and adherence to HIPAA.

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills.
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.

Responsibilities

• Provide administrative support of the front desk by answering phones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Comply with Corporate Compliance and HIPAA responsibilities.

Skills

Communication

Interpersonal

Organization

Time management

Analytical

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Randstad USA in Hagerstown, MD is seeking a Patient Care Coordinator to provide front desk administrative support, manage patient appointments, and coordinate documentation with physicians and facilities. You will ensure courteous service, handle scheduling, and assist with billing-related communications.

The role requires strong MS Office and interpersonal skills, excellent organization and communication abilities, and adherence to HIPAA.