Patient Care Coordinator

Black Women's Mental Health Institute; Anchorage (AK); On-site; USD 42,000 - 54,000; Full time

Job summary

Black Women's Mental Health Institute in Anchorage is seeking a Patient Care Coordinator to manage appointment scheduling, patient interactions, and care coordination within a medical office. You will coordinate and schedule patient appointments, review referrals, handle insurance authorizations, and maintain confidential records while delivering excellent service and working with a collaborative team.

This role requires strong communication, organization, and the ability to manage multiple

Qualifications

• High school diploma or GED; prior medical administrative experience preferred.
• Knowledge of medical terminology, insurance processes, and clinic procedures.
• Proficiency with office software, multi-line phone systems, and basic arithmetic.
• Strong communication, organizational, and problem-solving skills.
• Ability to handle stressful situations calmly, work independently, and prioritize tasks.

Responsibilities

• Coordinate and schedule patient appointments, procedures, and follow-ups as directed.
• Interact with patients, providers, and staff to provide timely information.
• Review referrals, obtain necessary documentation, and meet scheduling preferences.
• Handle insurance authorizations and assist with financial information.
• Maintain confidential patient records and process communications.
• Answer calls, triage inquiries, and route messages appropriately.
• Ensure registration and paperwork are complete before procedures.
• Operate scheduling systems and troubleshoot administrative issues.
• Provide excellent customer service and collaborate with team members.

Skills

Medical terminology

Insurance processes

Communication skills

Organizational skills

Problem-solving

Education

High school diploma or GED

Tools

Office software

Multi-line phone systems

Job description

Seeking a Patient Care Coordinator to manage appointment scheduling, patient interactions, and care coordination within a medical office.

Key Responsibilities

• Coordinate and schedule patient appointments, procedures, and follow-ups based on physician directives.
• Interact with patients, providers, and staff to provide accurate and timely information.
• Review referrals, obtain necessary documentation, and ensure proper scheduling preferences are met.
• Handle insurance authorizations, explain preoperative requirements, and assist with financial information.
• Manage patient records confidentially, process incoming communications, and maintain organized files.
• Answer calls, triage inquiries, and route messages appropriately.
• Ensure completeness of registration, demographic, and clinical paperwork before procedures.
• Operate office equipment, use scheduling systems, and troubleshoot administrative issues.
• Provide excellent customer service, communicate effectively, and work collaboratively with team members.

Qualifications & Skills

• High school diploma or GED; prior medical administrative experience preferred.
• Knowledge of medical terminology, insurance processes, and clinic procedures.
• Proficiency with office software, multi-line phone systems, and basic arithmetic.
• Strong communication, organizational, and problem-solving skills.
• Ability to handle stressful situations calmly, work independently, and prioritize tasks.

Work Environment & Physical Requirements

• Work in a well-lit, ventilated medical office setting with frequent interaction with patients and staff.
• Operate office machinery, lift files up to 20 pounds, and perform manual tasks as needed.
• Must be able to sit for extended periods, handle files, and use manual dexterity for office equipment.