Medical Office Operations & Scheduling Coordinator

Capital Health (US); Hopewell (VA); On-site; USD 64,873,000 - 84,301,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Retirement Savings and Investment Plan

Basic Life and AD&D Insurance

Paid Time-Off Program

Job summary

Capital Health is a leading health care provider delivering quality patient care with a broad network of services. This role supports patient access, registration, and daily office operations within Capital Health Medical Group.

Responsibilities include greeting patients, verifying eligibility, collecting co-pays, managing referrals, and coordinating with providers to ensure smooth patient experiences. Strong communication and organizational skills are essential.

Qualifications

• High School diploma or equivalent.
• Three years related experience in medical office or hospital setting.
• Knowledge of ICD-10 and CPT codes; medical terminology.
• Proficient with Microsoft Office applications.

Responsibilities

• Work independently to assure prompt patient service at front desk.
• Oversee registration, checkout, and EMR handling for efficient patient flow.
• Address patient problems promptly; refer complex cases to Director/Manager.
• Answer phones, route calls to appropriate area/individual.
• Prepare for day by reviewing eligibility and reports; prepare charts.

Skills

Verbal & written communication

Interpersonal skills

Organizational skills

Independent worker

Education

High School diploma or equivalent

Tools

Microsoft Office

Electronic Health Records

Job description

Capital Health is a leading health care provider delivering quality patient care with a broad network of services. This role supports patient access, registration, and daily office operations within Capital Health Medical Group.

Responsibilities include greeting patients, verifying eligibility, collecting co-pays, managing referrals, and coordinating with providers to ensure smooth patient experiences. Strong communication and organizational skills are essential.