Medical Office Patient Services Coordinator

capitalhealth; Pennsylvania; On-site; USD 31,000 - 41,000; Full time

Job summary

Capital Health is seeking a front desk/registration specialist to ensure prompt patient service at the main office. You will greet patients, verify demographics and insurance, schedule, and route calls to the appropriate teams.

The role emphasizes accurate information, HIPAA compliance, collecting co-pays, and supporting a positive patient experience across registration, check-out, and EMR tasks.

Qualifications

• High School diploma or equivalent required.
• Three years of related experience in a medical office or hospital setting; prior experience with electronic health record preferred.
• Knowledge of medical terminology, ICD-10 and CPT codes; excellent verbal and written communication; strong interpersonal and organizational skills.
• Proficient with Microsoft Office applications: Word, Outlook.

Responsibilities

• Handles registration and checkout to ensure efficient patient flow.
• Answers calls promptly and routes to appropriate areas.
• Prepares for day, reviews eligibility, and prepares charts.
• Collects co-payments and time-of-service balances at check-in and rules for check-out.
• Verifies insurance cards, driver’s license, authorizations, and referrals; inputs into the system.
• Refer patients to CBO staff regarding past due balances and questions.
• Reviews and complies with patient account notes and appointment notes.
• Confirms charges and approves claim creation in the system; conducts day-end reviews.
• Schedules follow-up appointments and manages related work lists/boxes.
• Completes referrals and pre-authorizations as required.
• Performs clerical duties and may assist other practices as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Job description

Capital Health is seeking a front desk/registration specialist to ensure prompt patient service at the main office. You will greet patients, verify demographics and insurance, schedule, and route calls to the appropriate teams.

The role emphasizes accurate information, HIPAA compliance, collecting co-pays, and supporting a positive patient experience across registration, check-out, and EMR tasks.