Patient Access & Medical Office Coordinator

Capital Health; Northern (KY); Hybrid; USD 31,000 - 41,000; Full time

Benefits offered by this job

Medical Plan

Retirement Savings and Investment Plan

Paid Time-Off Program

Job summary

Capital Health is seeking a front desk registration professional to ensure prompt patient service both on the telephone and at the front desk. You will oversee the check-in/check-out process and manage electronic medical records to keep patient flow efficient.

The role requires accuracy in collecting co-pays, verifying insurance, and coordinating with providers and the CBO staff. You will work with HIPAA guidelines, maintain documentation, and support office operations in a fast-paced medical

Qualifications

• Education: High School or equivalent.
• Three years of related experience in medical office or hospital setting; prior experience with electronic health records preferred.
• Knowledge of medical terminology, ICD-10 and CPT codes; strong verbal and written communication; interpersonal and organizational skills.
• Proficient with Microsoft Office applications: Word and Outlook.
• Ability to maintain confidentiality of patient and employee information; work independently and as part of a team.

Responsibilities

• Answers telephones promptly and courteously, routes calls to appropriate area.
• Performs registration to ensure demographic and insurance information is accurate and complete.
• Greets patients and visitors professionally and explains privacy policies.
• Collects co-payments and balances; handles check-in/check-out processes.
• Verifies insurance cards, driver’s license, authorizations, and referrals; refers questions to CBO staff.
• Reviews and maintains appointment and work lists; processes referrals and pre-authorizations as required.
• Schedules follow-up appointments and manages time-of-service documentation.
• Performs clerical duties and maintains statistics.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Outlook

Electronic Health Records (EHR)

Job description

Capital Health is seeking a front desk registration professional to ensure prompt patient service both on the telephone and at the front desk. You will oversee the check-in/check-out process and manage electronic medical records to keep patient flow efficient.

The role requires accuracy in collecting co-pays, verifying insurance, and coordinating with providers and the CBO staff. You will work with HIPAA guidelines, maintain documentation, and support office operations in a fast-paced medical