Medical Office Operations Coordinator

Capital Health (US); Lawrence (IN); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k) Plan

Paid Time Off

Job summary

Capital Health is seeking an experienced Medical Office Clerk to manage front desk duties and ensure smooth patient flow. You will handle registrations, payments, and documentation while coordinating with providers to resolve issues efficiently.

The role requires at least 3 years in a medical office setting, strong communication skills, and proficiency with Microsoft Office and EMR systems. A high school diploma is required, with attention to confidentiality and teamwork.

Qualifications

• 3 years of related experience in medical office or hospital setting.
• Prior experience with electronic health records preferred.
• Strong knowledge of medical terminology and coding concepts.

Responsibilities

• Manage front desk and phone operations to ensure prompt patient service.
• Oversee registration, checkout, and EMR handling for efficient patient flow.
• Address patient issues and coordinate with providers or directors as needed.
• Prepare for day: review eligibility, create patient charts, and print materials.
• Greet patients professionally and communicate privacy policies clearly.
• Process registrations, verify demographics and insurance information.
• Collect co-pays and balances at check-in/out as per policy.
• Ensure charges and claims are prepared for real-time adjudication.
• Schedule follow-ups and manage related reminders and paperwork.
• Complete referrals and pre-authorizations when required.

Skills

Medical terminology

ICD-10 knowledge

CPT codes

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Job description

Capital Health is seeking an experienced Medical Office Clerk to manage front desk duties and ensure smooth patient flow. You will handle registrations, payments, and documentation while coordinating with providers to resolve issues efficiently.

The role requires at least 3 years in a medical office setting, strong communication skills, and proficiency with Microsoft Office and EMR systems. A high school diploma is required, with attention to confidentiality and teamwork.