Medical Office Front Desk Specialist II

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking an Office Assistant II to perform clerical and patient care duties across outpatient sites. You will greet patients, manage registrations, schedule appointments, verify insurance, and assist with billing and EMR tasks.

Responsibilities include supporting front desk operations, coordinating referrals, and maintaining office supplies. The role requires strong customer service, organization, and communication skills, with experience in medical office settings and basic

Qualifications

• High school diploma or GED required with preferred 2+ years in a medical or rehab office.
• Experience in clerical tasks, scheduling, and patient registration is expected.
• Proficiency with basic PM/EHR/EMR systems and billing support is advantageous.

Responsibilities

• Greet and assist patients both in person and by phone; triage inquiries.
• Register patients, schedule appointments, and verify insurance.
• Process payments, reconcile cash receipts, and prepare deposits.
• Support medical records operations and coordinate referrals.
• Assist with front office coverage and call center duties.
• Maintain supply levels and clinic cleanliness; assist in various sites as needed.

Skills

Customer service

Verbal and written communication

Teamwork

Multi-tasking

Organizational skills

Phone and front desk etiquette

Education

High School Diploma or GED

Associate's degree preferred

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

MedStar Health is seeking an Office Assistant II to perform clerical and patient care duties across outpatient sites. You will greet patients, manage registrations, schedule appointments, verify insurance, and assist with billing and EMR tasks.

Responsibilities include supporting front desk operations, coordinating referrals, and maintaining office supplies. The role requires strong customer service, organization, and communication skills, with experience in medical office settings and basic