Medical Office Assistant & Patient Services Lead

MedStar Health; Hollywood (MD); On-site; USD 25,000 - 41,000; Full time

Job summary

The Office Assistant role at MedStar Health supports daily clinic operations, handling patient registration, scheduling, insurance verification, and billing tasks. You will assist with medical records, front desk coverage, and patient communications while maintaining a courteous, professional environment.

Strong multitasking and Microsoft Office skills are essential for this fast-paced healthcare setting. Ideal candidates will have 1–2 years in customer service within a medical office, a HS

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's in healthcare preferred.
• 1-2 years experience in customer service and medical office setting preferred.
• Strong communication and organizational skills; able to multi-task.

Responsibilities

• Greet and assist patients in person and on the phone with triage as needed.
• Register patients, schedule appointments, verify insurance, and process payments.
• Assist with medical records, billing, and front office coverage as required.
• Maintain clean waiting areas and restock supplies; support clinic operations.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Professionalism

Education

High School Diploma or GED

Associate's degree

Bachelor's degree in healthcare (preferred)

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The Office Assistant role at MedStar Health supports daily clinic operations, handling patient registration, scheduling, insurance verification, and billing tasks. You will assist with medical records, front desk coverage, and patient communications while maintaining a courteous, professional environment.

Strong multitasking and Microsoft Office skills are essential for this fast-paced healthcare setting. Ideal candidates will have 1–2 years in customer service within a medical office, a HS