Medical Office Front Desk & Admin Specialist

MedStar Health; Baltimore (MD); Presencial; USD 25.000 - 41.000; Jornada completa

Descripción de la vacante

MedStar Health is seeking an Office Assistant to perform clerical and patient care duties essential to daily operations across departments. Responsibilities include patient registration, scheduling, insurance verification, and front-office coverage in a fast-paced medical setting.

The role emphasizes greeting patients, accurate data entry in PM/EHR systems, handling copays, coordinating with clinicians, and ensuring a professional, friendly clinic front-line presence in Baltimore.

Formación

• Excellent customer service as well as excellent verbal and written communication skills.
• Basic knowledge of Microsoft office products including Word Excel and Outlook.
• Highly organized process oriented individual who has the ability to multi-task be flexible and be a self-starter.
• Ability to follow instructions and assist visitors and/or patients without compromising safety service care or efficiency.
• Friendly and professional when interacting with patients and visitors at all times.
• Position is initial face and the initial voice of the clinic and should be able to project a positive and professional image at all times.

Responsabilidades

• Contributes to the achievement of department goals and adheres to policies and safety standards.
• Promptly answers assigned extensions and handles patient reminder calls as assigned.
• Greets and assists patients by triaging inquiries to clinical and non-clinical team members.
• Performs preliminary intake, scheduling, and updates in PM system/EHR per insurance guidelines.
• Performs insurance verification and coordinates services/authorizations for patients.
• Collects copayments, reconciles cash receipts, and assists with bank deposits as assigned.
• Assembles financial and medical record paperwork and assists with forms for accuracy and completeness.
• Registers and schedules patients for clinics and coordinates procedures in Physician Centers.

Conocimientos

Customer service

Verbal and written communication

Multi-tasking

Educación

High School Diploma or GED

Associate's degree preferred

Bachelor's degree preferred

Herramientas

Microsoft Office Suite

Descripción del empleo

MedStar Health is seeking an Office Assistant to perform clerical and patient care duties essential to daily operations across departments. Responsibilities include patient registration, scheduling, insurance verification, and front-office coverage in a fast-paced medical setting.

The role emphasizes greeting patients, accurate data entry in PM/EHR systems, handling copays, coordinating with clinicians, and ensuring a professional, friendly clinic front-line presence in Baltimore.