Medical Office Front Desk Specialist

shm; Selden (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Job summary

CityMD is seeking a Patient Service Representative to warmly welcome patients and register them, coordinating with the team to ensure timely care. This role requires strong communication skills, the ability to handle high-volume inquiries, and proficiency with patient information systems.

You will support patients through paperwork, verify insurance, and manage cash and co-pays while delivering excellent customer service in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Excellent verbal and written communication skills.
• Detail-oriented with strong interpersonal skills.
• Typing speed around 55 words per minute and proficient computer skills.
• Bilingual abilities preferred depending on site location.

Responsibilities

• Greet and welcome patients.
• Register patients and coordinate intake and appointments.
• Enter/update patient information in the system accurately.
• Assist patients with paperwork and documentation.
• Scan, update, and file medical records.
• Answer phone calls and respond to inquiries promptly and politely.
• Verify insurance information and liaise with Billing as needed.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Report waiting times and patient queries to site management.

Skills

Customer service

Communication

Typing 55 wpm

Bilingual

Team player

Education

High School Diploma or GED

Job description

CityMD is seeking a Patient Service Representative to warmly welcome patients and register them, coordinating with the team to ensure timely care. This role requires strong communication skills, the ability to handle high-volume inquiries, and proficiency with patient information systems.

You will support patients through paperwork, verify insurance, and manage cash and co-pays while delivering excellent customer service in a fast-paced environment.