Medical Office Front Desk & Referral Coordinator

Northeast Georgia Health System; Buford (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northeast Georgia Health System is seeking a front office/administrative support role to handle reception, referrals, and patient information entry in EPIC. The position supports physicians and front desk operations in a fast-paced healthcare setting.

The role requires high school education, with preference for experience in a physician's office or customer service, and proficiency with EMR systems. The environment emphasizes accuracy and timely communication.

Qualifications

• High School Diploma or GED required.
• Experience in customer service or physician's office preferred.
• Knowledge of EMR systems (EPIC) preferred.

Responsibilities

• Screens and refers all incoming calls and visitors for accurate communication.
• Procures and processes patient referrals as requested by physicians.
• Schedules appointments for patient referrals as requested by physicians.
• Logs referrals and posts referral numbers to patient accounts when received from other practices.
• Advises patients on referrals, including how to obtain them.
• Opens and distributes mail daily to appropriate personnel.
• Ensures patient information is accurately entered into the EPIC system and maintains registration accuracy.
• Keeps daily audit journals balanced and enters charges accurately.
• Forwards monthly reports to Central Business Office; prepares daily deposits per center procedures.
• Updates patient information as needed and may arrange payment agreements.
• Maintains front office supplies inventory.

Skills

EMR proficiency

Customer service

Education

High School Diploma or GED

Tools

EPIC

Job description

Northeast Georgia Health System is seeking a front office/administrative support role to handle reception, referrals, and patient information entry in EPIC. The position supports physicians and front desk operations in a fast-paced healthcare setting.

The role requires high school education, with preference for experience in a physician's office or customer service, and proficiency with EMR systems. The environment emphasizes accuracy and timely communication.