Medical Office Front Desk & Records Specialist

Northeast Georgia Health System; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

Northeast Georgia Health System in Georgia is seeking a front desk/clerical role within Physician Services / Physician Clinics. The position handles reception, medical records, front office inventory, and EPIC system data entry to ensure accurate patient information.

The role emphasizes scheduling referrals, processing mail, balancing daily journals, and coordinating with the Central Business Office. A high school diploma is required, with preferred experience in physician offices.

Responsibilities

• Screens and refers all incoming calls and visitors to ensure that accurate and timely communication is facilitated.
• Procures patient referrals in accordance with Physician requests and processes mail in a timely and efficient manner.
• Schedules appointments for patient referrals as requested by Physicians.
• Logs all referrals according to established guidelines and posts referral numbers to patient’s account when received from other Physician practices.
• Advises patients when referral numbers are needed and how patients can obtain a referral. Provides patients with needed information regarding their referral.
• Opens and distributes mail to appropriate personnel daily.
• Ensures accurate patient information is entered into the EPIC system (maintains acceptable registration error rate parameters).
• Ensures daily audit journals are balanced. Enters charges accurately.
• Forward all monthly reports to the Central Business Office in a timely manner.
• Prepares daily deposits per center procedure.
• Updates patient information with pertinent information as needed, Arranges payment agreements as indicated.
• Maintains inventory of front office supplies as required.

Skills

EMR system

Education

High School Diploma or GED

Job description

Northeast Georgia Health System in Georgia is seeking a front desk/clerical role within Physician Services / Physician Clinics. The position handles reception, medical records, front office inventory, and EPIC system data entry to ensure accurate patient information.

The role emphasizes scheduling referrals, processing mail, balancing daily journals, and coordinating with the Central Business Office. A high school diploma is required, with preferred experience in physician offices.