Medical Office Assistant - EMR & Front Desk Expert

Northeast Georgia Health System; Gainesville (GA); On-site; USD 32,000 - 58,000; Full time

Job summary

Northeast Georgia Health System seeks a professional to support physician clinics with front office operations, patient check-in, appointment scheduling, referrals, and medical record handling.

Proficiency with EPIC is essential, along with strong customer service, data entry, and accuracy in registration and billing processes. This role offers a collaborative team environment and opportunities within NGHS.

Qualifications

• Proficiency in EMR/Epic required; accurate data entry and scheduling.
• Front office duties include screening calls, referrals, and patient information
• Experience in a physician office or customer service environment preferred.

Responsibilities

• Screens and refers all incoming calls and visitors to ensure clear communication.
• Procures patient referrals per physician requests and processes mail promptly.
• Schedules appointments for patient referrals as requested by physicians.
• Logs referrals and posts referral numbers to patient accounts.
• Maintains accurate patient information in EPIC and balances daily audit journals.
• Updates daily deposits and coordinates with Central Business Office as needed.

Skills

Customer service

Phone etiquette

EMR systems (Epic)

Scheduling appointments

Data entry

Registration accuracy

Education

High School Diploma or GED

Tools

EPIC

Microsoft Office

Job description

Northeast Georgia Health System seeks a professional to support physician clinics with front office operations, patient check-in, appointment scheduling, referrals, and medical record handling.

Proficiency with EPIC is essential, along with strong customer service, data entry, and accuracy in registration and billing processes. This role offers a collaborative team environment and opportunities within NGHS.