Medical Office Front Desk Receptionist

Ati-Physical-Therapy; Town of Brookfield (WI); On-site; USD 30,000 - 38,000; Full time

Job summary

Ati-Physical-Therapy is seeking a friendly front office administrator to serve as the first contact for patients at our Wisconsin clinics. You will handle patient intake, scheduling, registration, and help ensure accurate billing and claims processing.

The role requires multitasking across two practice management systems, benefits verification, copay collection, and maintaining stocked front desk areas. Strong communication and proficiency with Microsoft Office are expected; bilingual skills are

Qualifications

• High School diploma or equivalent.
• 1+ years in an administrative position.
• Health care office experience preferred.
• Knowledge of benefit verification and authorization.

Responsibilities

• Manage front desk with excellent customer service while multitasking across two practice management systems.
• Handle patient scheduling, intake, and check-in processes.
• Complete benefit verifications timely and accurately.
• Ensure charges and documentation are completed and delivered to the client.
• Collect copays at point of service.
• Keep clinic stocked as needed.

Skills

Customer service

Microsoft Office

Multitasking

Bilingual

Education

High School diploma

Job description

Overview

This position serves as the front office point of contact for business ancillary service locations and is responsible to ensure timely and accurate responses to the client requests. Individual is responsible for the clinical administrative functions of patient intake, scheduling, and registration, and clinic-based activities required to ensure accurate billing and claims.

Responsibilities

• Manages front desk through excellent customer service with the ability to multitask, including working in two simultaneous practice management systems
• Manages and facilitates patient scheduling, intake, check in processes
• Responsible for completing benefit verifications timely and accurately
• Responsible for ensuring charges and documentation are completed timely and delivered to the client
• Responsible for point of service (e.g. copay) collection
• Keeps clinic stocked appropriately as needed

Qualifications

• Minimum Education Required: High School diploma or equivalent
• Preferred:
• Minimum Experience Required: 1 or more years in an administrative position
• Preferred: Previous health care office experience
• Preferred: Previous medical billing and coding
• Knowledge of benefit verification and authorization

Knowledge Skills and Abilities

• The ability to communicate effectively and professionally
• Proficient with Microsoft Office Suite
• Bilingual language skills in some clinics preferred

Virtual Employee?

No

Location/Org Data : Dept Number

1139